How to Fix “This game requires Windows 10” in Spider-Man Remastered

Are you getting the error “This game requires Windows 10 version 1909 (build 18363) or later”?

An error message occurs when you launch Spider-Man Remastered in compatibility mode.

It can also happen if your operating system is lower than Windows 10.

This is because Marvel’s Spider-Man Remaster uses the DirectX Agile SDK, which requires Windows 10 version 1909 (Build 18363) or later to work.

However, some users receive an error message even though they have a newer version of Windows like Windows 11.

To fix the error, you can disable compatibility mode for Steam, update Windows, or update your graphics card.

• Method 1: Disable compatibility mode for Steam
• Method 2: Update Windows
• Method 3: Update your graphics card
• Method 4: Contact Insomniac support

Method 1: Disable compatibility mode for Steam

1. Navigate to the Steam app.
2. Right click on Steam.
3. Select “Show more options”.
4. Select “Properties”.
5. Go to “Compatibility”.
6. Disable “Run this program in compatibility mode for”.
7. Select “Apply”.

If you can’t find the Steam app, you can search for “Steam” using Windows search.

Once you have found it, select “Open file location” to navigate to it.

This is the official fix from Nixxes, the developer for Spider-Man Remastered.

Method 2: Update Windows

1. Search for “Install Windows Updates” using Windows search.
2. Open “Windows Update Settings”.
3. Select “Check for updates”.
4. Update Windows to the latest version.

If your operating system is lower than Windows 10, you need to update it.

This is because Spider-Man Remastered does not support operating systems lower than Windows 10.

Method 3: Update your graphics card

1. If you are using an Nvidia graphics card, install the GeForce experience app: https://www.nvidia.com/en-sg/geforce/geforce-experience/download/.
2. Sign in or create a new Nvidia account (you can also use Facebook).
3. Select “Driver” > “Check for Updates”.
4. Select “Download” to update your graphics card.

After downloading the update, try restarting Marvel’s Spider-Man Remastered.

This time, the game will not crash and you will be able to play it because your graphics card is up to date.

If you’re using an AMD graphics card, you can update it by downloading the app here: https://www.amd.com/en/support.

If you need further assistance, you can post your issue to the official Spider-Man Remastered forum on Steam: https://steamcommunity.com/app/1817070/discussions/.

Method 4: Contact Insomniac support

1. Go to https://support.insomniac.games/hc/en-us/requests/new.
2. Enter your email address.
3. Select “Game Support”.
4. Select “Marvel’s Spider-Man Remastered”.
5. Choose your platform.
6. Enter subject.
7. Describe your problem.
8. Send require.

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