Are you getting the “NP-31866-4” error on your PS4?
An error message occurs when you try to upload your saved data to online storage.
When trying to upload your saved data to online storage, you may get the error “NP-3186”.
Here is the full error message, “An error occurred. (NP-31866-4)”.
The cause of the error is that the carrier thinks that you do not have the rights to the games.
As a result, you are restricted from uploading your saved data to the cloud.
In this guide, you will learn 3 ways to fix “NP-31866-4” error on PS4 so you can upload your saved data.
How to fix PS4 error NP-31866-4
To fix PS4 error NP-31866-4, you can try to restore your license or change your PSN password.
Alternatively, you can try signing out of your PSN account on other devices.
After a system update, you may not be able to access certain games on your PS4.
This is because you may have lost access to them.
The same goes for game updates on iPhone and Android devices.
Whenever a game update is available, you may lose access to add-ons, in-game consumables, virtual currency, etc.
To regain access to your game, you need to restore your license.
If restoring your license doesn’t work, most users can fix the “NP-31866-4” error by changing their PSN password.
Therefore, you can also try changing your PSN password.
Here are 3 ways to fix PS4 error NP-31866-4:
- License Recovery
- Change your PSN password
- Sign out of your PSN account on other devices
1. License Restoration
The first way to fix the error is to restore your license.
To do so, you need to navigate to your settings.
Go to your PS4’s home page and scroll up.
Then, select the “Settings” icon by scrolling to the right of the carousel.
After you have selected the “Settings” icon, you will see many options.
This includes “Accessibility”, “Account Management”, “Parental Controls/Family Management” and others.
Select “Manage Accounts” to go to your account management settings.
After you have selected “Account Management”, your account management settings will open.
In your account management settings, you’ll see many options.
This includes “Sign Out”, “Account Info”, “Privacy Settings” and others.
Scroll to the bottom of the list and press “X” to select “Restore License”.
After you have selected “Restore License”, your PS4 will begin restoring your license.
Once your license is reinstated, you will arrive at the “Restored License” page.
Press “X” on the “OK” button to complete the restore process.
After you restore your license, your games will be synced to your PS4.
You will now be able to upload your saved data to online storage.
2. Change your PSN password
The second way to fix the “NP-31866-4” error on PS4 is to change your PSN password.
- First, visit your PS4 home page.
- Then scroll to the top bar (carousel) of the homepage.
- Scroll to the right of the carousel and select “Settings”.
- Select “Account Management”.
- Select “Account Information”.
- Scroll down and select “Security”.
- Choose password”.
- Enter your current password, enter a new password, re-enter the new password, and select “Confirm”.
Remember that your password needs to contain at least 8 characters including letters, numbers and symbols.
Also, you cannot use the same letter or number 3 times in a row (for example, 111 or AAA).
Once you’ve changed your PSN password, you’ll automatically be signed out.
You can now sign in to your PS4 by entering your new email address and password.
Once you’re signed in, try uploading your data to online storage again.
This time, you won’t get the “NP-31866-4” error!
3. Sign out of your PSN account on other devices
The third and final way you can try is to sign out of your PSN account on other devices.
Some users have been able to fix the “NP-31866-4” error by doing so.
Here’s how to sign out of your PSN account on your PC:
- Go to https://www.playstation.com/.
- Click on your profile picture on the top navigation bar.
- Click “Sign Out”.
After you click “Sign Out”, you will be signed out of your PSN account.
Now, try to upload your saved data again to online storage on PS4.
This time, you should be able to upload your saved data without the “NP-31866-4” error!
Conclusion
By following the ways in this guide, you should be able to upload your saved data without getting the “NP-31866-4” error.
If you need further assistance, you can try contacting PlayStation support.
You can do this by clicking on this link: https://www.playstation.com/en-sg/support/contact-us/#account.
Then select the category you need help with.
After you’ve selected the category you need help with, you can choose between two options.
The two options are “Email” or “Call us”.
Select one of the options to contact PlayStation support.
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