If you’re looking to recover your PSN/PS4/PS5 account, you can reset your password by selecting “Sign-in problems?”.
Then, select “Reset Your Password” to reset your PSN password.
However, you need to use your email to reset your PSN password.
If you lose access to your email, you won’t be able to continue.
This is because the reset password link needs to be sent to your email address.
Since you do not have access to your email, you will not be able to receive the reset password link.
Therefore, you will not be able to reset your password.
Additionally, you cannot use an email address that is not associated with your PSN account.
In this guide you will learn how to recover PSN/PS4/PS5 account without email or password.
How to recover your PSN account without email or password
To recover your PSN account without email or password, you need to contact a live agent.
Once you’ve contacted the live agent, explain that you don’t have access to your email and that you need help recovering your account.
The live staff will guide you on how to regain access to your PSN account.
To contact a dealer directly, you must first visit the PlayStation website.
At the bottom of the web page, you will see a “Support” link.
Select the “Support” link to access the PlayStation Support page.
Once you are on the page, select the “Restore Account” button.
Then, select the appropriate options and click the “Connect me to chat” button.
This will open the Support Home page where you can request a chat.
Here’s how to recover your PSN account without email or password:
- Go to PlayStation Support
- Select “I am ready” and “Let’s go”
- Select “No, I don’t have access”
- Contact a live agent
1. Access PlayStation Support
The first step is to visit the PlayStation website.
You should then be able to find a link to the PlayStation support page on it.
First, go to Google and search for “playstation.com”.
Then, select the first result to go to the PlayStation website.
After visiting the PlayStation website, you need to scroll to the bottom of the page.
In the footer of the site, you will see a country option.
Select the “Country/Region” option and choose your country.
For example, if you live in the United States, select “USA”.
Once you have selected your country/region, select the “Support” link.
Alternatively, you can use this link to access the PlayStation Support website: https://www.playstation.com/en-us/support/.
Once you’ve selected the “Support” link, you’ll go to the PlayStation Support page.
On this page you will see many categories.
This includes “Account & Security”, “PS Store & Refunds”, “Subscriptions”, etc.
Scroll down the page until you see the “Online Assistant” section.
In the “Online Assistant” section, you will see a “Restore Account” button.
Select “Recover Account” to proceed with recovering your PSN account.
2. Select “I am ready” and “Let’s go”
After you have selected “Restore Account”, you will access the PlayStation support bot.
The PlayStation Support Bot can help you reset your PlayStation Network account password.
First, select “I am ready” to go to the next step.
After you select “I am ready”, the bot will say that it needs to know your online ID and email address.
However, you do not yet need to provide your online ID or email address.
Select “Let’s continue” to go to the next step.
3. Select “No, I don’t have access”
After you select “Continue”, the bot will ask you one final question.
The final question is whether you have access to the email address associated with your PSN account.
This is because a password reset link will be sent to it.
Since you do not have access to your email address, select “No, I do not have access”.
After you have selected “No, I do not have access”, the bot will say that you need to contact a live agent.
You will also be given a support ID like “19167270”.
Copy your support ID and save it to your profile.
Next, select “Ok, I get it” to go to the next step.
4. Contact the dealer directly
After you select “Ok, I get it”, the bot will tell you several ways to contact live support.
You can chat with a live agent or take a call with them.
The fastest way to get help with your password is via chat.
This is because the waiting time is usually just a few minutes.
Select “Connect me to chat” to chat with a live agent.
Alternatively, you can select “I want to call” to see a PlayStation Support number you can call.
If you don’t see a chat or call option, it means PlayStation Support is currently unavailable.
If that’s the case, you need to come back later.
Here are the PlayStation Support hours:
Chat Hours: Monday – Sunday, 8:00 AM – 7:00 PM PT.
Phone hours: Monday – Friday, 9:00 AM – 6:00 PM PT.
After you have selected “Connect me to chat”, you will come to the “How can we help” page.
On this page you will be able to request to chat with a live agent.
First, enter your name in the “First Name” field.
Next, enter the email address associated with your PSN account in the “PSN Sign-In Id (Email)” field.
Then enter your PSN Online Id in the “PSN Online Id” field.
Finally, select “REQUEST CHAT” to request to chat with live staff.
Once you’ve joined the chat, tell the agent that you don’t have access to your email address and that you need help recovering your PSN account.
Here’s an example of a message saying, “Hi, I’ve lost access to the email address associated with my PSN account. I need help resetting my password.”
The dealer will then give you instructions on how to reset your PSN/PS4/PS5 password to regain access to your account!
Conclusion
If you have a problem with your PlayStation, you should try to fix it yourself first.
You can find a solution to your problem by visiting the PlayStation Support website.
On it, you’ll see a variety of help categories from which you can choose.
Select the category you need help with and select the article that best fits your problem.
The PlayStation Support website has a lot of articles that can help you fix your problem.
If you still can’t fix your problem, you can contact live support by chat or call.
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Categories: How to
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