Are you getting a “Please confirm your identity” error when trying to sign in to Roblox?
Error messages can occur on both the mobile and PC Roblox apps.
It prevents you from logging in and reloading Roblox won’t help.
Roblox is a virtual experience where you can play with your friends and build anything from your imagination.
There are countless community-generated experiences you can participate in.
Whether you are looking for an adventure, challenge or fun, there is always something new every day.
The game features cross-platform support and you can play it on your PC, mobile device, Xbox, or VR headset.
In this guide, you will learn why Roblox is asking you to confirm your identity and how to fix the “Please confirm your identity” login error.
- Why is Roblox asking me to confirm my identity?
- How to fix “Please confirm your identity” error on Roblox
Why is Roblox asking me to confirm my identity?
Roblox asks you to confirm your identity due to an error/malfunction.
If you get an error message when trying to sign in, it most likely means that Roblox isn’t working.
There are several ways to check if Roblox is down.
The first way is to go to downdetector.com/status/roblox/.
Once you’re there, check to see if there’s a spike in reports.
If the graph spikes, it means that Roblox is most likely experiencing problems.
Another way is to check Roblox’s status here: https://status.roblox.com/.
However, the Roblox status website is often inaccurate because it doesn’t track minor errors like login errors.
How to fix “Please confirm your identity” error on Roblox
To fix the “Please confirm your identity” error on Roblox, you need to try logging in to Roblox with another device or uninstalling and reinstalling the game.
You can also try deleting temporary internet files and cookies or resetting your password.
If Roblox is down, you need to wait 24 to 48 hours for the server to come back up.
In the meantime, you can contact Roblox support here: https://www.roblox.com/support.
Fix 1: Sign in to Roblox with another device
- If you’re playing Roblox on mobile, try logging into Roblox on PC.
- If you’re playing Roblox on PC, try logging into Roblox on mobile (download Roblox on the App Store/Google Play Store).
- Open Roblox Player and sign in there instead of roblox.com (using the Windows search bar, search for “Roblox Player” and launch it).
Fix 2: Uninstall and reinstall Roblox
- If you’re playing Roblox on a mobile device, you can try uninstalling and reinstalling the app.
- Touch and hold the Roblox app, delete it, search for “Roblox” on the App Store or Google Play Store, and then reinstall it.
- After you’ve reinstalled Roblox, try logging in.
- Chrome: Three dots > More tools > Clear browsing data > Cookies and other site data > Cached images and files > Clear data.
- Microsoft Edge: Settings > Privacy, search and services > Select what to clear > Clear browsing data > Clear browsing data now > Cookies and other site data > Clear now.
Note: This will sign you out of some accounts (e.g. Facebook, Gmail, YouTube).
Fix 4: Reset your password
- Visit https://www.roblox.com/login.
- Select “By password or username”.
- Follow the onscreen instructions to reset your Roblox password.
- Try logging into Roblox once you’ve reset your password.
Fix 5: Wait for the Roblox server to be fixed
- Check if Roblox is down here: downdetector.com/status/roblox/….
- If Roblox is down, wait 24 to 48 hours for the server to come back up.
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Categories: How to
Source: thpttranhungdao.edu.vn/en/
