Were you locked out of heroes in Overwatch 2 even though you unlocked them in Overwatch 1?
Do most heroes say “Unlocked through special challenge, Battle Pass or in-game shop”?
Overwatch 2 was released on October 4, 2022.
Since its release, the game has had many known issues.
Some known issues are server disconnects, cosmetics, items, currency not showing up, and others.
In this guide you will learn why your Overwatch 2 heroes are locked (PC) and how to unlock them (Battle.net).
- Why are my Overwatch 2 heroes locked?
- How to fix hero lock in Overwatch 2
Why are my Overwatch 2 heroes locked?
Your Overwatch 2 heroes are locked because your Overwatch 1 data has not been synced with Overwatch 2.
If you have merged your accounts (on the console), you need to wait for the data from Overwatch 1 to migrate to Overwatch 2.
According to an Overwatch announcement by Jodie, a community manager, the process took a long time because the player database was overloaded.
Many players complained about locked heroes on the Blizzard forums.
“I finally got into Overwatch 2, but most of my characters were locked and said, “Unlocked through a special challenge, Battle Pass, or in-game shop. All my cosmetics seem to be there, but for some reason all the characters are locked as if it were a new account.”
“Yep, same problem here. All my skins, legacy coins and career profiles are there, only the character is locked (PC).”
“It’s the same here. It looks like all my cosmetics are synced, but my old heroes are locked on the PC.”
How to fix hero lock in Overwatch 2
To fix hero lock in Overwatch 2, you need to log back into Battle.net and restart the game.
If you have restarted the game but still have locked heroes, you need to wait for your data from Overwatch 1 to sync with Overwatch 2.
This process may take several hours because the player database is overloaded.
Alternatively, you can contact Blizzard support for help.
Fix 1: Re-login and restart the game
- Close Overwatch 2.
- Log out of Battle.net and close it.
- Open Battle.net and log into it.
- Launch Overwatch 2.
Source: Blizzard technical support forum.
Many players claimed that restarting the game fixed the locked hero.
“Restart the game. It fixed it for me!
“Closing Overwatch 2 and reopening it worked for me (logout and login in the Battle.net app too).”
Fix 2: Wait for your item to pass through
- Blizzard mentioned that the player database is overloaded, so it may take a while for your Overwatch 1 heroes to sync with Overwatch 2.
- They are currently investigating the issue and rolling out a client-side fix over the next few weeks.
- No player data is deleted or lost.
Source: Overwatch 2 launch status update.
Fix 3: Open a support ticket
- Go to https://us.battle.net/support/en/games/overwatch.
- Select the “Technical” option.
- Click the “Contact Support” button.
- Include a description of your problem.
- Select “I still need help”.
- Select “Technical” > Your Platform > Couldn’t Connect > Contact Us.
- Sign in to your Battle.net account to submit a web ticket.
read more
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Categories: How to
Source: thpttranhungdao.edu.vn/en/
