Google Docs is one of the popular word processing software out there. And why not? It’s free, works anywhere, and sharing is seamless too. However, it is also not without problems. There may be times when Google Docs causes an error to load the file. If you are experiencing the aforementioned issue frequently then read on to troubleshoot it.
There can be many reasons behind the strange behavior. Google Docs couldn’t load the file for beginners due to poor internet connection, the culprits were Chrome extensions, bad cache, etc. Let’s get started.
1. Check Internet Connection
As you probably already know, Google Docs exists on the web. It requires a constant internet connection to save work. You should have a good internet connection for a seamless Google Docs experience. Use Speedtest or check the router to make sure that the internet is working properly.
On Windows 10, you can open the Settings app (Use keyboard shortcut Windows + I). Navigate to Network & Internet > Status and make sure it says ‘You’re connected to the Internet’.
If internet connection is not an issue, the following reasons can cause problems loading files on Google Docs.
By default, a lot of people prefer to use Google Docs in Google Chrome. One of the main reasons is that Chrome supports using Google Docs offline.
On Chrome, a corrupted cache can ruin your day. Clearing the cache is almost always safe, so there’s no reason not to try. If browsing data is overloaded in your Google Chrome, it can slow down your browser leading to problems opening files on Google Docs.
Follow the steps below to clear your browsing history, cache, and cookies for your browser.
Step 1: Open Google Chrome, tap the three-dot menu at the top.
Step 2: Navigate to More Tools > Clear Browsing Data.
Step 3: From the following menu, go to Advanced and select Cache and Cookies files to delete.
Then, relaunch the Google Chrome browser and check if the problem with Google Docs is resolved.
3. Disable Chrome Extensions
Extensions play an important role in the Chrome ecosystem. Using extensions, one can add more features to Chrome’s basic look and functionality. However, some may not be actively maintained and may be outdated or develop incompatibility with Google Docs.
If you have several Chrome extensions installed, it can be difficult to figure out which one is causing the problem.
Therefore, the simplest solution is to disable all extensions and then enable them one by one.
Step 1: Open Google Chrome, tap the three-dot menu at the top.
Step 2: Navigate to More Tools > Extensions.
Step 3: It will open the Extensions menu. Click the Remove button and remove the Chrome extension.
4. Reset All Chrome Settings
Resetting browser settings can be helpful because sometimes tweaking the wrong settings can eventually cause problems with Chrome and its functions, especially if you’re enabling beta features.
You can fix all of that by resetting Chrome.
Step 1: Launch Chrome and open Settings.
Step 2: Scroll down and click Advanced to open all settings.
Step 3: Scroll down to the Reset and clean section and tap Restore settings to factory defaults.
That will open a window with a warning stating that all Chrome settings will be reset. Just select Reset settings to continue.
Just remember that this will disable all your extensions, clear temporary data, and wipe all cookies. However, it will not affect saved bookmarks, history and passwords.
5. Sign out of your Google account and sign in again
Google Docs not able to load the file may be due to your account authentication error. Go to the upper right corner of your Chrome browser and select the account. Sign out of the current account and log back in with the credentials.
6. Use Chrome Malware Scanner
If none of the above tricks work, your system may have malware that is interfering with Chrome and Google Docs. The good news is that Google has integrated an anti-malware scanner that will scan your computer and find any problems.
Step 1: Open Chrome and go to Settings.
Step 2: Scroll down and click Advanced to open all settings.
Step 3: Scroll down to the Reset and clean section and click on Clean up your computer.
That will open a window where you can launch a malware scan on Chrome. Just select the Find button to start the scan.
7. Check Google servers
Google Docs not loading the file for you could be due to a server-side error by Google. You can go to downdetector and do a Google search. If you’ve noticed a spike in users reporting issues to Google, there’s nothing you can do but wait for the issue to be resolved.
Start using Google Docs again
Google Docs not loading files can be a real headache at work. Go through the troubleshooting tips above and fix Google Docs not loading files on the go.
Next: Google Docs is fun to use with custom templates. Read the post below to learn how to create an account in Google Docs.
Categories: How to
Source: thpttranhungdao.edu.vn/en/
