Does Overwatch 2 crash or hang on your PC, PS4, PS5 or Xbox?
The main problem is that the game crashes with a black screen when playing on systems with dual core CPUs or Inter Core i3.
The Overwatch client will freeze (the app will hang or become unresponsive) and you may have to restart your PC.
Overwatch 2 was released as a free-to-play game and immediately rose to the top of the charts.
Since its release, the game has had many known issues.
Some known issues are server disconnects, cosmetics, items, currency not showing up, and others.
In this guide you will learn why Overwatch 2 crashes or hangs on your PC or console and how to fix it.
- Why did Overwatch 2 crash?
- How to troubleshoot Overwatch 2 that crashes or freezes
Why did Overwatch 2 crash?
Overwatch 2 is experiencing problems because your graphics card is outdated or your PC doesn’t meet the minimum requirements needed to run the game.
It can also be due to insufficient RAM (if there are many other background processes running) causing your PC to overload.
Blizzard is working on a server update to reduce player disconnections in the game, which will be released in the next week(s).
Many players are complaining about crashes/freezes on Blizzard forums.
“Yes, I crash within minutes of playing the game, it doesn’t matter if I’m in range of training or menus.”
“Here too, my game crashes instantly after about a minute. It didn’t happen in beta for me and it didn’t happen in my first game today when the game came out. Since I restarted it, it closed immediately without any errors.”
“Thank god, I thought I was the only one with this problem. The game is really unplayable, it crashes after ~3 matches and it’s as if waiting 10 minutes to play the game isn’t enough.”
How to troubleshoot Overwatch 2 that crashes or freezes
To fix Overwatch 2 crashes or freezes, you need to update your graphics card, close all tabs, and scan and repair the game.
You can also try lowering your video settings (turning off Dynamic Render Scale) and reducing your graphics settings.
If not, you’ll need to wait for Blizzard to fix the server issues or play the game when it’s less crowded.
If all else fails, you can open a web ticket here: https://us.battle.net/support/en/help/product/overwatch.
Fix 1: Update your graphics card
- For Nvidia: Go to https://www.nvidia.com/en-us/geforce/geforce-experience/download/ > Download now > open app > register or sign in > Drivers > Download.
- For AMD: Go to https://www.amd.com/en/support > Download > open the app > follow the onscreen instructions to update your GPU.
Source: Blizzard Support Article ID: 310365.
Fix 2: Close all your tabs
- If you have Chrome or Edge running in the background, you need to close all your tabs.
- Closing your tabs will reduce CPU and memory (RAM) usage, which can help keep the game from crashing.
Source: Blizzard Support Article ID: 310365
Fix 3: Scan and repair
- Launch Battle.net and select “Overwatch 2”.
- Click the gear icon next to the play button.
- Select “Scan and repair”.
- Select “Start Scan”.
- Launch Overwatch 2.
Source: Blizzard Support Article ID: 310365.
Fix 4: Lower your video settings
- Dynamic rendering scale: Off
- Limit FPS to 30
- Vsync: Off
- Triple buffer: Off
- Buffer reduction: On
- Nvidia Reflection: Enabled
Source: Overwatch technical support via the Blizzard forums.
Fix 5: Lower your graphics settings
- Graphics quality: Low
- Texture quality: Low
- Texture filter quality: Low – 1x
- Local fog detail: Low
- Dynamic reflex: Off
- Shadow detail: Off
- Model details: Low
- Effect details: Low
- Lighting quality: Low
- Anti-aliasing quality: Low – FXAA
- Refraction quality: Low
- Screenshot quality: 1x Resolution
- Ambient switch: Off
- Local reflection: Off
- FX Damage: Default
Source: Overwatch technical support via the Blizzard forums.
read more
How to fix the “Sorry, we can’t log you in” error in Overwatch 2
How to fix missing cosmetics and skins in Overwatch 2
How to Fix “Players in Different Versions of Overwatch” in Overwatch 2
Categories: How to
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