How to Recover Your Genshin Impact Account

To recover your Genshin Impact account, you need to email Genshin Impact support.

They will then send you an account retrieval link to prove ownership of your account via email.

In the account retrieval form, you will receive a series of questions to prove ownership of your account.

This includes providing your registration, deposit and payment method details.

To get your Genshin Impact account back, you need to provide them with complete and accurate information in the form.

After completing the form, you need to submit it.

Then wait a few days for Genshin Impact to respond to you.

If successful, you will receive a link to reset your password via email.

In this guide, you will learn how to recover your Genshin Impact account by emailing Genshin Impact support and submitting the account retrieval form.

Here’s how to recover your Genshin Impact account:

1. Send an email to Genshin Impact
2. Click on the account retrieval link
3. Provide your ID, username and registration date
4. Provide your registration details
5. Specify your deposits and payment methods
6. Provide details about your first purchase
7. Prove your account ownership
8. Enter a new email address and submit the form

1. Send an email to Genshin Impact

The first step is to contact Genshin Impact support.

To contact Genshin Impact support, you need to send an email to [email protected].

The “cs” in the email stands for customer support.

In the email, you need to state that you have lost access to your Genshin Impact account.

You will also need to state the reason behind it.

Here is an example of a good email, “Hello Genshin Impact support, my Genshin Impact account has been hacked and the hacker has changed my email address”.

Be sure to end the email with something like, “I need help recovering my Genshin Impact account.”

After composing the email, you need to send it.

2. Click on the link to get an account

After sending an email to Genshin Impact support, you need to wait for their response.

Usually, you will receive a response within 24 hours.

You can also get an automated email response in a few minutes.

Make sure to check both the spam and spam folders.

In the email, you’ll see a “Retrieve Account” link.

Click the “Retrieve Account” link to go to the account retrieval form.

3. Provide your ID, username and registration date

After you have clicked on the “Retrieve Account” link, you will go to the “Retrieve Account” form.

The form asks you to provide Genshin Impact support with complete and accurate information listed on it.

If there is a conflict, you may not be able to recover your account.

First, enter your game UID in the “Game UID” field.

The UID is located in the lower right corner of the game screen.

Second, enter your miHoYo username in the “miHoYo username” field.

This can be found in the user center on the official Genshin Impact website.

Finally, select the approximate date when you created your account in the “Account Registration Date” field.

4. Provide your registration details

Next, you need to provide your registration details.

This includes your registration email, country, city and background.

First, enter the email that you used to create your Genshin Impact account in the “Registered email” field.

If you don’t have a registered email, you can use any email you have associated with your account.

Second, enter your country or region in the “Registration Country/Region” field.

Third, enter your city in the “Registered City” field.

Finally, select the device you used to create your account in the “Registration platform” field.

For example, if you created a Genshin Impact account on your PC, select the “PC” option.

5. Specify your deposits and payment method

The fifth step is to state your deposits and payment methods.

But first, you need to provide information about the device you used to create your account.

For example, if you are already using an iPhone 11, enter “iPhone 11” in the “Registered device information” field.

If you have registered on PC, please state its specifications.

Next, if you have made a deposit in Genshin Impact before, please state the number in the “How many times have you deposited in Genshin Impact?” field.

Then choose a payment method for your first deposit.

If you have not made a deposit before, select the option “Do not purchase”.

6. Provide details about your first purchase

After you have stated your deposit and payment method, you need to provide details of your first purchase.

First, select the date of your first purchase in the “Please select a date” field.

If you haven’t made a purchase before, you can choose a random date instead.

Second, choose the item of the first purchase you made.

If you have never made a purchase before, select the “No deposit” option.

7. Prove your account ownership

The seventh step is to prove your account ownership.

To do so, you must first upload your account’s payment receipt.

If you haven’t made a purchase before, you can provide a screenshot or random photo instead.

Second, you need to provide your most recent login time.

Select your last login date in the “Please select a date” field.

Third, enter your most frequently used devices in the “Most frequently used devices” field.

For example, if you normally play Genshin Impact on PC, type “PC”.

If you entered “PC”, you will also need to specify its specifications.

Fourth, you need to enter any other information that can be used as proof that you own the account.

A few examples are 5-star weapons and 5-star characters.

8. Enter a new email address and submit the form

Finally, you need to enter a new email address, state if you are doing any high risk activities and submit the form.

First, enter two email addresses in “New email address that has never been used to create any Genshin Impact accounts”.

You need to enter two email addresses in case one of them fails to register.

Second, you need to state whether you’re doing any high-risk activity that could potentially get your account compromised.

For example, if you recently gave someone your login details, you need to say so.

Finally, click “Submit” to submit the form.

After submitting the form, you need to wait a few days for Genshin Impact support to review.

This can take up to a week or more, so you’ll have to wait.

If successful, you will receive a link to reset your password or an email with instructions on how you can recover your Genshin Impact account.

You have successfully learned how to recover your Genshin Impact account!

Conclusion

Did you lose access to your email address in Genshin Impact?

Or maybe your Genshin Impact account was hacked and the hacker changed your email address.

Either way, you need to restore it ASAP.

Otherwise, all your progress and purchases will be gone.

This is annoying, especially if you’ve spent a lot of money on the game.

Unfortunately, if you lose access to your email address in Genshin Impact, you won’t be able to reset your password.

Since you cannot reset your password, you need to contact Genshin Impact support by following the steps above.

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