Are you getting the “WS-37368-7” error on your PS4 or PS5?
Here is the full error message, “Access to the PlayStation Network with this account has been banned due to a violation of the PlayStation Network Terms of Service and User Agreement (WS-37368-7).
The error means that your PSN account has been suspended for debt.
It happened because a financial institution canceled the payment at your request.
If you purchased something on the PlayStation Network and canceled/reversed the payment, your account will be temporarily suspended.
Your account will only be unsuspended once the charges are resolved.
If you’re a parent and your child made a purchase without your consent, you’ll need to contact PlayStation Support for assistance.
In this guide, you will learn how to fix PS4 Error WS-37368-7 to unsuspend your PSN account.
How to fix PS4 error WS-37368-7
To fix the PS4 error WS-37368-7, you need to visit the page “Sleep PlayStation Network Due to Account Debt” page.
Once you are on the page, click “Restore Account Access” and submit the support request form.
Then, wait a day or two for PlayStation to respond.
Alternatively, you can contact PlayStation Support by visiting the PlayStation Support page.
For certain topics, you will be able to contact the staff directly by clicking “Live Chat”.
However, you need to be aware of support hours.
Live chat hours are 8 a.m. – 7 p.m. Pacific Time.
That said, the “PlayStation Support Request Form” is the best way to get help with account suspension.
But before you submit the form, make sure you have selected the correct area.
Here’s how to fix PS4 error WS-37368-7:
- Go to “PlayStation Network Suspended Due to Account Debt”
- Click “Restore Account Access”
- Submit a support request form
1. Go to “PlayStation Network hangs because of account debt”
To get started, you’ll need to visit the “PlayStation Network Suspended Due to Account Debt” page.
First, open Google in your browser and search for “PlayStation Network Suspended Due to Account Debt”.
Then click on the search result that says “PlayStation Network Suspended Due to US Account Debt”.
Alternatively (if you are from the US) you can click this link: https://www.playstation.com/en-us/support/account/psn-suspension-account-debt/.
If you’re from a country other than the US, you’ll see your country at the bottom of the title tag.
If you are from Singapore, this will be the title card, “PlayStation Network Suspended Due to Singapore Account Debt”.
Make sure to click on the search result that corresponds to your country.
2. Click “Restore Account Access”
After clicking on the search result, you will arrive at the “PlayStation™Network suspended for account debt” page.
On this page you will find an explanation of why you are getting “WS-37368-7” on your PS4/PS5.
In short, your PSN account has been suspended due to chargebacks due to a financial institution that canceled one of your current payments.
To regain access to your account, you need to pay off the outstanding balance.
Your next step is to contact PlayStation Support for assistance.
Scroll down the page until you get to the “Need help recovering access to your account suspended due to chargeback?” part.
In this section, you will see a “Restore Account Access” button.
Click “Restore Account Access” to restore access to your PSN account.
3. Submit a support request form
Once you have clicked “Restore Account Access”, you will arrive at the PlayStation Support Request Form.
The form contains several fields that you must complete.
This includes first name, last name, email, phone number, etc.
The subject of your request will be automatically selected as “Account banned/suspended for chargebacks” so you don’t have to choose it manually.
First, enter your first name in the “First Name” field, then your last name in the “Last Name” field.
Then, enter the email address associated with your PSN account in the “Email” field.
You will also need to provide your phone number and country.
If you don’t see your country in the “Country” drop-down box, that means you’re in the wrong region.
To change your region, you need to visit the PlayStation Support website: https://www.playstation.com/support/ and scroll to the bottom of the page.
Then click on the “Country/Region” option and select your country/region.
After selecting your country/region, you need to return to the PlayStation Support Request form.
Now that you have selected your country, you need to enter your PSN online ID in the “PSN online ID” field.
Your PSN Online ID is your PS4/PS5 username.
You are also asked to enter your PSN Login ID, which is the email address associated with your PSN account.
Enter the email address associated with your PSN account in the “PSN Login ID” field.
Finally, you need to describe your problem in the “Problem Description” field.
For example, if someone makes a payment on your PSN account without your consent, you need to describe that in this field.
Once you have completed the form, click “Submit” to submit it.
After submitting the form, you need to wait for PlayStation’s response via email.
If successful, your PSN account will not be suspended for payments!
Conclusion
If your PSN account is successfully unsuspended, you need to prevent that from happening in the future.
First, you need to make sure that your bank doesn’t charge a reverse fee for valid purchases/subscriptions made on PSN.
Second, if the purchase was made without your consent, you should contact PlayStation Support as soon as you notice it.
To protect unauthorized payments from children, you can create a PlayStation™Store payment password.
If you have a PlayStation™Store payment password, you’ll need to enter it before you can make any purchases.
You can create one by following the instructions in this guide: https://www.playstation.com/en-sg/support/store/ps-store-checkout-password/.
You can also enable purchase restrictions on your child’s account as the family manager.
Finally, if you are not satisfied with your recent purchase on the PlayStation™Store, you can refer to the Cancellation Policy for a refund.
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