Instagram DM (direct message) not working for you?
Sometimes, you may not be able to send people direct messages.
In other cases, direct messages on Instagram may not be visible to you.
When that happens, you may be frustrated by not being able to send or reply to messages.
More importantly, if you’re running an Instagram business account, direct messaging is crucial for customer support.
So, how can you send messages directly on Instagram or make them show up again?
In this article, you will learn why your Instagram DM is not working, how you can fix the problem, and some alternative solutions.
- Why is my Instagram direct message not working?
- How to fix Instagram DM not working
- solution
- Conclusion
Why is my Instagram direct message not working?
Your Instagram DM (direct message) isn’t working because Instagram is down, you’ve directly messaged too many users, or you’ve blocked that person.
First, when Instagram goes down, your direct messages may also stop working.
However, you should not come to the conclusion that Instagram is down because it is very unlikely.
Instead, the more common reason your direct messages aren’t working is because you sent too many direct messages at once.
When that happens, you’ll be temporarily blocked from sending direct messages.
Finally, when you block someone on Instagram, you won’t be able to send them messages.
To message them directly, you must first unblock them.
As long as the person is blocked, the message field will be hidden from you.
Here are the reasons why the Instagram DM feature is malfunctioning.
1. Instagram is down
The first reason why your Instagram DM is not working is because Instagram is down.
When Instagram is down, your direct messages may not be visible.
You may also not be able to send direct messages to others.
Instagram went down several times in 2020.
Therefore, it is not uncommon for Instagram to be down.
However, before you jump to the conclusion that Instagram is down, make sure to verify that it is indeed down.
The first thing you can do is visit the Down Detector website.
Once you’re there, you’ll see a graph showing the number of reports made by users at different times.
Usually, when Instagram shuts down on a global scale, there’s a big spike in the chart.
That’s when you know you’re not the only one facing DMing problems.
The second way to verify that Instagram is down is to search for “Instagram is down” or the hashtag # “#instagramdown” on Twitter.
Then navigate to the “Top” tab.
If there are many recent posts saying that Instagram is down, there is a chance that Instagram is indeed down.
2. You DMed too many users
The second reason why your Instagram DM isn’t working is that you’ve directly messaged too many users at once.
If you direct message too many users at once, you will get a “Cannot create topic” error.
This error is a temporary block that prevents you from sending direct messages to other people you have never messaged before.
To test this, try sending a message to someone you’ve messaged before.
You should be able to send messages without any errors.
However, if you try to send a message to someone you’ve never messaged before, you’ll get a “Failed to create thread” error.
The bug is to prevent people from spamming the direct message feature.
Some users use the direct message feature for mass marketing, so Instagram hopes to limit that.
3. You blocked that person
The final reason why your Instagram DM is not working is because you blocked the person.
When you block someone on Instagram, you won’t be able to message them anymore.
Instead, you’ll have two options—unblock and delete.
Once you unblock that person, they’ll be able to follow you back on Instagram and see your posts.
Otherwise, the “delete” option will delete your conversation with that person.
If you want to resend the person directly, you’ll need to unblock them.
After unblocking them, the chat field will reappear and you can message them.
How to fix Instagram DM not working
To fix the Instagram DM not working error, you can wait, have someone reply to your story, or send messages to people you’ve never messaged before.
Alternatively, an alternative to this problem is to access your DM on the web version of Instagram.
If you have the “Threads from Instagram” app, you can also access your direct messages from that app.
If you don’t have the app on your device, you can download it on the App Store/Google Play Store.
In the previous section, you already know why your Instagram DM is not working.
Luckily, when your Instagram DM is down, it’s usually a temporary problem.
This means it will eventually be resolved, either by itself or by manual manipulation.
Here are some solutions to troubleshoot Instagram direct messages.
1. Wait
The first way to fix Instagram DM not working error is to wait.
If Instagram isn’t working, the only option is to wait for Instagram to fix the problem on their end.
This is because there is nothing you can do manually to fix the problem.
It may take Instagram minutes or hours to fix direct messages depending on the severity of the problem.
Similarly, if you get a “Cannot create topic” error because you sent too many direct messages at once, you also have to wait.
This error will usually be fixed in less than 24 hours.
Sometimes, the error will be removed after only a few hours.
Therefore, your best bet is to wait for it to pass and your DM should be able to work again.
2. Ask someone to reply to your story
If your Instagram DM isn’t working, you can try posting a story.
Then ask someone to reply to it with a random message.
You can also use a sub-account to reply to the main account’s story.
Sometimes your Instagram messages don’t work due to a glitch.
In order for your direct message to show up again, someone must reply to your story.
Some users have tried this method before and it helped them recover their DMs.
3. Send messages to people you’ve never texted before
The last method to fix your Instagram DM error is to send messages to people you have never messaged before.
Here’s a step-by-step guide on how you can do this:
- Directly message a few users you’ve never messaged before.
- Force close the app.
- Open Instagram and directly message someone you’ve messaged before.
- Force close the app and reopen it.
Once you’ve done this, you’ll be able to see your direct messages.
If this doesn’t work, try waiting a while and repeat the process again.
If it doesn’t work on the first try, it might work on the second.
solution
There are several workarounds if your Instagram DM is not working.
You can try logging in on the web version of Instagram or accessing your direct messages from the “Instagram Threads” app.
First, you can try logging into the web version of Instagram.
Once you’re signed in, tap the paper airplane icon in the top navigation bar.
After tapping on the paper airplane icon, you will be able to access your direct messages.
The second method is to install the “Themes from Instagram” app on the App Store/Google Play Store.
Once you’ve downloaded the app, connect it to your Instagram account > select 3 or more close friends > continue > skip > done.
Finally, tap the paper airplane icon in the upper-right corner and tap the “Everyone else” tab to see your direct messages.
Congratulations, you have learned how to use some alternatives to access your Instagram DM.
Conclusion
When Instagram DM is not working, it is best to use the tried and true methods mentioned in this article to fix it.
Alternatively, you can use some alternatives if they still don’t work for you.
Don’t bother trying other methods (not listed in this article) as they are unlikely to work.
Contacting Instagram support is also not an option as it is not accessible.
If your direct messages still aren’t working even after trying everything, it’s best to create a secondary account.
That being said, most Instagram users have managed to get their DMs working again.
Therefore, it is very unlikely that your direct messages are permanently damaged.
Read more
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Lim How Wei is the founder of Followchain. Follow him on Instagram.
Categories: Social Media
Source: thpttranhungdao.edu.vn/en/
