How to Fix the iTunes Store Is Unable to Process Purchases at This Time Error

It is official. iTunes is no longer available on iOS or iPadOS devices. However, the ghost of its past seems to still be lingering on some iOS devices as a large number of users using iPhone, iPod touch and iPad devices are experiencing the strange error ‘Cannot process transaction. buy at this time’ with some apps.

Itunes Store Couldn't Process Featured Purchases

The notification randomly appears when opening the app on your iOS device or it just pops up unexpectedly. No need to panic. You can easily fix that error with some helpful solutions ranging from easy to difficult.

Note: iTunes is still available on Windows OS.

Why Does iTunes Store Error Appear?

Before Apple killed iTunes for Mac and iOS devices, this was the only window for downloading entertainment content. You can download, play, and manage video and audio files, and visit the iTunes Store to purchase more music, videos, and apps. It is in fact one of Apple’s most used apps.

Apple has deconstructed iTunes into three apps: Apple Music, Apple TV, and Podcasts. Each has dedicated tasks compared to the slow process of waiting for iTunes to do everything in one program.

Apple still has a lot to do with all three. For example, Apple’s Podcasts app takes time to connect to Apple’s servers. Still, it’s one of the features of macOS Catalina, and it’s also a huge accomplishment.

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When you try to buy an app or open an app you’ve already purchased, the error ‘iTunes Store cannot process the purchase at this time’ may appear, although this doesn’t happen to everyone .

Itunes Store Error Couldn't Process Purchase

Most users who reported seeing the bug in 2019 mentioned that it also appeared on iOS13, iOS 12, and 11. Those bugs were mostly cut after iTunes stopped working.

From user reports, the most commonly affected devices are iPhone and iPad. There are some rare instances where Apple Watch users have reported seeing it randomly during the day on their wearable.

This error tends to appear more than once, but Apple hasn’t commented on why the specific error appears, so we can’t tell if it’s a bug in the operating system or some glitch, but anyways. It’s also an annoying problem.

While it’s unclear how many users are affected by this bug, a quick online research revealed a number of complaints on Apple Support, Twitter, Reddit, and other forums on the subject.

However, the strange thing is that the Apple Support system status page shows all the services labeled ‘Available’.

If you are affected by the iTunes Store error, try some of the fixes below to fix the error.

Restart your device

Restarting the device helps to clear up any software glitches that might be causing the error, such as the one you see with the iTunes Store. You can restart your iPhone, iPad or iPod Touch and see if the error goes away after the device reloads.

Use Touch ID to authorize app downloads

One user shared this solution after he kept getting the error “iTunes Store cannot process the purchase at this time” multiple times.

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Step 1: Allow Touch ID downloads by changing the settings for this. You can change that by opening Settings>Touch ID & Passcode, then toggling the iTunes and App Store sliders.

Itunes Store Can't Process Purchases Touch ID Settings

Step 2: Find any free app you like on the app store and download it.

Whenever you try to download or buy an app, it asks for your Touch ID authentication.

Itunes Store Can't Process Touch Id App Purchases

Check if the iTunes Store error goes away after doing this. You can try downloading another app or open the app you downloaded to confirm.

Update to the latest iOS version

Depending on the iOS version you are currently using, you can update to a newer or latest version and see if it helps. Some users have fixed the problem with this solution so it might work for you too.

Step 1: Create a backup of your device using iCloud or your computer.

Step 2: Plug your iOS device into a power source and connect to the internet. Tap Settings>General

Itunes Store Can't Process Purchases Update Settings General

Step 3: Click Software Update.

Itunes Store Can't Process Purchases Updates General Settings Software Updates

Step 4: Click Download and Install. If you want to update now, tap Install. You can also let the update run while you’re sleeping or if you’re busy with other things and aren’t using your device. In this case, tap Later and choose Install Tonight or Remind Me Later, and it will automatically install overnight.

Itunes Store Can't Process Purchase Update Download Install

Enter your passcode if prompted.

Note:

You can also update your iPhone or iPad from your computer. For Apple Watch, you can update to the latest version of watchOS after updating your iPhone to iOS 13.

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Goodbye iTunes, my old friend

With iTunes no longer available on Apple devices, we hope the ‘iTunes Store cannot process purchases at this time’ message will be gone. However, if you happen to see it on any of your other iOS devices, or a friend’s, now you know what to do to make it a good thing.

Next up: Windows users will want detailed information on fixing common iTunes errors as it is currently the only operating system running the program. If you’re getting the ‘You’re not signed in to Apple Music’ error, read the next post to learn what it means and how best to resolve it.

Categories: How to
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