Google’s Play Store is home to Android apps, and although there are other sources to download and install apps, it’s still the default and most trusted destination. You can also rent movies, buy ebooks, and even music. So what do you do when Google Play doesn’t let you sign in?
It can be frustrating to see that the average Android user is not even aware of the third-party app market and most of them are infected with malware and viruses. While the Google Play Store isn’t completely free of these problems, it’s still the safest option. How to fix it?
Let’s get started.
1. Update and reboot
When it comes to Android updates, the adoption rate isn’t really impressive. Google updates this chart regularly, and the results are still up for debate. About 17% of users still have Marshmallow on their phones, which is also the highest. These operating system updates not only provide features but also important patches and fixes.
Open Settings and go to System Update option to check what Android version you have and if there are any updates available. If yes, please update, even if you don’t have any problems. Once done, reboot your phone and check if you can sign in to the Google Play Store now.
2. Internet connection
Test your Internet connection using the Speed Test website to make sure you have a working connection with decent speed. You should also check your ISP plan. If possible, connect to a different Wi-Fi network and try again. Check out this guide for more information on using the Play Store when having mobile data issues.
3. Data usage
You have a stable Internet connection and other applications are working fine. That doesn’t mean the Play Store also has access to the Internet. You can restrict Internet access on an application basis. To check, go to Settings and tap Manage Applications, or if you have a different UI, search for the list of installed and system apps.
Search the Play Store and Play Services here. First tap the Play Store.
Make sure it can access the Internet on both mobile data and Wi-Fi on your phone under Data usage restrictions. This time repeat the same process for Play Services.
4. App permissions
Maybe a recent update or some security app messed up the app permissions. To check, open Settings and go back to Manage Applications.
This time, check out Play Services first. Tap App Permissions and make sure it has access to Storage and other services.
Do the same for the Play Store now and make sure it also has the necessary permissions to work. Try signing in to the Play Store again.
5. Clear data and cache
Sometimes, old data files and caches can be the cause of odd behavior. Deleting this data and files will not affect your phone in any way. Again, go back to Settings and Manage Apps as before and select Play Store and Play Services.
Tap Clear data at the bottom of the screen and select Clear cache and then Clear all data.
Try signing in to the Play Store with your Google account now. That will work in most cases.
6. Uninstall Play Store/Update Services
Well, updates not only bring features and patches but sometimes, they can also bring bugs. Possibly, a recent Play Store update messed it up. It can happen. Again, go back to the Play Store preferences like we did in the previous point, but this time tap on Uninstall updates at the bottom of the screen.
Click OK if prompted and try again. Note that the Play Store will update itself in the background after a while, but that shouldn’t be a problem. You cannot uninstall Play Store or Play Store Services if Google Find My Device is enabled.
7. Download Manager
Depending on the make and model of your smartphone, you may or may not have a Download Manager app on your smartphone. I don’t have it, but if you do, you need to check a few things.
You will find it in the application list. Open it and make sure it’s enabled. If it is enabled you will see an option to ‘disable’ it and vice versa. Also, make sure that the app has data usage access, as discussed in point 3 above.
8. Disable 2FA
While I recommend using 2FA on all accounts and that shouldn’t be a problem, some users have reported that they’ve had success disabling 2FA for their Google accounts. Click this link to open Settings inside My Account in Google. You should see a 2FA or 2SV option depending on what you have enabled.
You may be asked to enter your Google password. Scroll a bit to find the 2FA option and click the ‘delete’ icon to get started. Follow the on-screen instructions from here.
9. Sign out/Sign in to Google Account
Have you checked other Google apps like Gmail? Are they working or asking you to sign in? Either way, I recommend signing out and back in to your Google account if you’ve come this far.
Open Settings and tap Sync to find a list of all the accounts you’ve added to your phone. Select Google here.
Tap More at the bottom of the screen and select Remove account.
To add Google again, go back to the previous screen and at the bottom tap Add account and follow the onscreen instructions.
10. 3rd party installation
As a last resort, you can try and install both Play Store and Play Store Services from APK Mirror. This is a very reputable website that lists quite a few apps available on the Play Store, including Google apps.
Play to win
I know that feeling when the Play Store is down and you can’t download or update apps. I went through it once. Luckily, doing the above steps helped me to solve the problem. I hope it helps you too.
Next up: Do you have children in the house? If so, click the link below to learn how to set up parental controls in the Play Store to protect your kids from harmful content.
Categories: How to
Source: thpttranhungdao.edu.vn/en/
