Are you having problems with the Crypto.com app?
Maybe you are having problems with your withdrawal.
Or maybe you can’t connect your bank account.
Either way, you can contact Crypto.com support for help.
Crypto.com has over 10 million downloads on the Google Play Store.
Given the huge number of users, it may take a while for the Crypto.com support team to get back to you.
That said, there are many channels that you can use to contact them.
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In this guide, you’ll learn how to contact Crypto.com, what Crypto.com’s email address is, and whether you can call them.
- How to contact Crypto.com
- What is Crypto.com’s email address?
- Can you call Crypto.com?
How to contact Crypto.com
To contact Crypto.com, you can start a live chat on the app or ping them on Twitter.
Alternatively, you can email them at [email protected].
Before you contact Crypto.com, you should try to solve the problem yourself first.
You can find a solution to your problem in the Crypto.com Help Center.
There are many categories that you can choose from in the Help Center.
This includes “Crypto.com App”, “Crypto.com Pay – App FAQ”, “Crypto.com Exchange”, etc.
You need to choose the right category for which you need help.
If you cannot find a solution to your problem, you can continue to contact Crypto.com for help.
Here are 3 ways to contact Crypto.com:
1. Start live chat on Crypto.com app
The first method is to start a live chat on the Crypto.com app.
The Crypto.com app has a live chat feature accessible to all users.
First, open the Crypto.com app and log in to your account if you’re not already logged in.
On the top navigation bar of the app, you will see a live chat icon.
Tap the live chat icon to start a live chat.
After you tap the live chat icon, the live chat panel will open.
On the dashboard, you can see all your conversations.
If you haven’t started a conversation yet, you need to start one.
To do so, tap “Send us a message” to start the conversation.
After tapping “Send us a message,” you will need to answer a few questions.
First, you need to choose your language.
If you speak English, select “English”.
Second, you need to choose a category.
For example, if you need help with a technical issue (for example, one of the features isn’t working), select “Technical issues.”
If you have selected “Technical issues”, you need to specify if you have a new issue to report.
If you do, select “Yes, please” twice.
Finally, you need to share information, a screenshot or a video showing your problem.
Once you’ve shared them, you’ll get this message, “Thank you! A member of our team will get back to you.”
Now, you need to wait for a member to respond to you.
Usually, you will receive a reply within one day via email.
Therefore, you need to check your inbox periodically for their emails.
In the meantime, don’t start another conversation, or you may not get a response.
2. Contact Crypto.com on Twitter
The second method is to contact Crypto.com on Twitter.
Crypto.com has a Twitter account for customer support @cryptocomcs.
According to their latest tweets and replies, they are usually very responsive.
There are several methods to contact them on Twitter.
You can tweet your issue and tag @cryptocomcs or send them a direct message.
However, if you tweet your issue and tag @cryptocomcs, they will usually ask you to send them a direct message.
This will allow them to look at your problem and help you fit in.
To send a direct message to Crypto.com on Twitter, you must first navigate to their Twitter account @cryptocomcs.
Once you’re on their Twitter account, tap the message icon to start messaging them.
Make sure to include your referral code in the message so Crypto.com can track your account.
You can find your referral code by opening the Crypto.com app and tapping “Refer & Get $25 USD”.
3. Email Crypto.com
The last method is to email Crypto.com for help.
According to Crypto.com’s Twitter, their official email address is [email protected].
First, you sign in to Gmail, Hotmail, Yahoo mail, etc and compose a new email.
In the email, you need to explain the problem you are having with Crypto.com.
You can also ask questions about the app.
Here’s an example, “Hi Crypto.com, I’m having trouble withdrawing money from the app to my bank account. Can you guide me on this? I’m living in America.”
If you have problems with the Crypto.com app, you can also attach a screenshot or relevant video.
After composing the email, you need to send it.
You will then need to wait for Crypto.com to respond to you.
Crypto.com will usually respond within a day.
However, due to the increased number of inquiries, there may be a delay in their response.
Therefore, you need to be patient and avoid sending a second email.
What is Crypto.com’s email address?
Crypto.com’s email address is [email protected].
You can email them if you have any questions or problems.
Do not trust an email address without “crypto.com” at the end.
Only email addresses with “crypto.com” are legitimate.
Can you call Crypto.com?
No, you cannot call Crypto.com.
This is because Crypto.com does not have a customer service hotline.
If you want to contact Crypto.com, you need to start a live chat or email them.
They will usually reply to you within a day.
Conclusion
Crypto.com should only be contacted if you are unable to resolve the issue yourself.
You can learn certain actions such as withdrawals or deposits on the Crypto.com Help Center.
However, you need to navigate to the right article.
There are over 60 articles in the “Crypto.com Apps” category, so chances are you will find what you need there.
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Categories: How to
Source: thpttranhungdao.edu.vn/en/
