Having issues on Binance like a failed bank transfer?
Or can’t you send fiat with Mastercard or Visa?
Either way, you can contact Binance through several support channels.
Please note that it may take a while for the team to get back to you due to the sheer volume of requests.
Therefore, you may need to try more than one support channel to contact Binance.
In this guide you will learn 3 ways to contact Binane.
If you haven’t created an account, please use my referral link: https://www.binance.com/en/register?ref=73583477 or use “73583477” as the referral code.
- How to contact Binance
- How do I make a complaint to Binance?
- What is Binance’s email?
How to contact Binance
To contact Binance, you can submit a request, message them directly on Twitter, or post your issue on r/Binance.
You can also visit the Binance Support Center for answers.
The Binance Support Center has several categories that you can choose from.
For example, if you are having trouble buying crypto, select the category “Buy Crypto (Fiat/P2P)”.
Once you have selected the “Buy Crypto (Fiat/P2P)” category, you will come to a page with frequently asked questions.
Select a frequently asked question to get an answer to it.
You can also use the search bar in the Support Center to find answers to your problems.
The support center has a lot of articles and videos to guide you through using the exchange.
If you are having a problem on the exchange, you will most likely solve it by watching the video or reading the articles there.
However, if your issue is still not resolved, you can try contacting Binance using the 3 ways below.
1. Send request
The first way to contact Binance is to submit a request.
To do so, you need to visit the link to submit the request.
First, visit the Binance website and scroll down to the footer.
In the footer, you will see a “Send Request” link below the “Support” heading.
Select “Send Request” to submit a request to Binance.
Alternatively, you can submit a request by visiting this link: https://www.binance.com/en/chat.
After you have navigated and clicked “Send Request”, you will arrive at the chat screen.
The chat screen allows you to message a customer service representative on Binance.
But first, you need to choose the type of problem you’re having.
There are 5 different categories including “Buy Crypto with Fiat”, “Account Functions”, “Withdraw Crypto”, “P2P and “Deposit Crypto”.
Choose the category that is relevant to your problem.
If you are not logged in to your Binance account, you will be prompted to log in.
If you have not created an account, you can use this referral link: https://www.binance.com/en/register?ref=73583477.
Next, you need to select a sub-category from the bulleted list provided.
Once you have selected a subcategory, you need to wait for a customer service representative to chat with you.
It may take a few minutes to a few hours before you can chat with a representative.
Queue times will be displayed on the chat.
Once you’ve contacted someone, explain in detail the problem you’re having.
You can also attach a screenshot by selecting the paperclip icon.
2. Contact Binance Customer Support on Twitter
The second way to contact Binance is from their Twitter account.
Binance has a Twitter account for customer support @BinanceHelpDesk.
First, navigate to them Twitter profile and click the mail icon to start sending a direct message.
Next, explain your problem in detail and send a message.
For example, if you are having trouble depositing fiat, you can say “Hello Binance Support, I am having trouble verifying my account”.
Alternatively, you can post a tweet about your issue and tag @BinanceHelpDesk.
Here is an example of a tweet, “My withdrawal is suspended, please fix it! CASE ID #5304664 @BinanceHelpDesk”.
Make sure to include your case ID if you’ve submitted a request before.
Based on @BinanceHelpDesk tweets and replies, they respond in a timely manner.
Therefore, tweeting to them is a great way to get their attention.
3. Use r/binance on Reddit
The final way to contact Binance is to use r/binance on Reddit.
r/binance is the official subreddit of Binance.
The subreddit has a topic related to merging support questions and queries.
First, go to r/binance and click on the “Binance Weekly Support Topic” post.
Then create a post about your unresolved case in this format:
- The exchange you are using (Binance.com/Binance.us)
- Support case ID
- Describe your problem
To post your case on the thread, you need to include your support case ID.
To get a support case ID, you need to start a live chat with Binance support using the first method first.
Once you’ve included your case ID, include a description of your issue.
Here is an example of the post, “Binance.com, ID 4915928. I cannot withdraw money from my account. Please consider this!”.
The moderators of the subreddit will then report your case to their team depending on how important it is.
Do not provide any sensitive information in your post except for your case ID.
How do I make a complaint to Binance?
To complain to Binance, you can submit your feedback via the Binance feedback page.
Once you’ve submitted your response, you can check its status via “My Feedback History”.
First, visit the feedback page by clicking this link: https://www.binance.com/en/my/user-support/feedback/entry.
There are four feedback categories you can choose from including “Localization & Language”, Design & Layout”, “Vulnerability” and “Product Recommendations”.
Choose one of four categories.
Finally, complete the feedback form and submit it.
What is Binance’s email?
Here is the official Binance email address:
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected]
If your Binance messages go to spam, you can whitelist the email addresses above.
That way, the email you receive from Binance will arrive in your inbox instead of spam.
Also, if you receive a sketchy email that appears to be from Binance, be sure to check the sender’s email address.
If the sender’s email address does not end with the domain name of Binance (binance.com), it means that the address is not legitimate.
Conclusion
Most of the issues that you encounter on Binance can be resolved in the Binance Support Center.
This is because the Support Center includes loads of helpful articles and videos.
If you still cannot resolve your issue, you can use the 3 ways mentioned in this article to contact Binance directly.
However, you must be willing to wait a long time for support due to the volume of customer service requests.
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Categories: How to
Source: thpttranhungdao.edu.vn/en/
