With the rise of digital services, a series of passwords appeared. From the password to sign in to your Amazon account to the additional parental control PIN set up on it. But what if you forget your Prime Video PIN? Still able to access your account? Read on to learn how you can reset a forgotten Amazon Prime Video PIN.
Especially useful if you have young children in the house, Amazon Prime Video parental controls allow you to set up a personal identification number (PIN) that can restrict access to content. And resetting is super easy even if you forget your old Prime Video PIN.
However, the real problem comes when you want to remove the PIN from the account. Because while you can’t completely remove the Prime Video PIN from your account, there are ways you can disable it. Want to know how? Let’s have a look.
How to reset a forgotten web video PIN
Resetting your Prime Video PIN is super easy, even if you forget your current PIN. Simply sign in to your Amazon account and reset your Amazon Video PIN from your account settings. Follow the steps below to do so on desktop and mobile.
Note: This will change the parental control PIN on all devices associated with this Amazon account.
Step 1: Open Prime Video on your web browser and sign in with your credentials.
Step 2: Click on the profile icon.
Step 3: Then click on Accounts & Settings.
Step 4: Now go to Parental Controls tab and click Change in Prime Video PIN.
Step 5: Enter your new Prime Video PIN and click Save.
Your Prime Video PIN has been changed successfully.
How to reset PIN from Prime Video mobile app
With the availability of the Prime Video mobile app, you can now change your Prime Video PIN from the app itself. Follow these steps to do that.
Step 1: Open the Prime Video mobile app and sign in with your credentials.
Step 2: Click the profile icon.
Note: On iOS devices, the profile icon appears in the bottom right corner.
Step 3: Then, tap the gear icon.
Step 4: Here, tap on Parental Controls.
Step 5: Tap ‘Change Prime Video PIN’.
Step 6: Here, you may be asked to enter your Amazon account password and log in to your account.
Step 7: Then tap Change.
Step 8: Once you have entered your new PIN, tap Save.
Your Prime Video PIN has been successfully reset.
How to remove a forgotten Prime Video PIN
While there’s technically no way to completely remove the PIN from your Amazon account, you can get away with disabling it instead. This can be especially helpful if you’ve forgotten your Prime Video PIN or don’t need it anymore.
To do that, just go to Prime Video settings and set the viewing limit to the highest age rating. Follow these steps to do it from your desktop and mobile devices.
Note: Devices like the Amazon Fire TV Stick have their own parental control settings and will need to remove the PIN directly from their respective settings.
Remove the PIN from Prime Video using the browser
Here’s how you can remove your Prime Video PIN using your desktop browser.
Step 1: Open Prime Video and sign in with your credentials.
Step 2: Here, click on the profile icon.
Step 3: Click on Accounts & Settings.
Step 4: Go to the Parental Controls tab.
Step 5: Scroll down to View Restrictions. Here, select the ‘All supported devices’ option to make sure your settings apply to all devices currently registered in your account.
Step 6: Then select the highest rated option available.
This will remove the Prime Video PIN from all your devices.
Remove PIN from Prime Video with Mobile App
Additionally, you also have the option to disable your Prime Video PIN directly from the mobile app if you forget it. Follow these steps to do that.
Step 1: Open the Prime Video mobile app and sign in.
Step 2: Here, tap the profile icon.
Note: On iOS devices, the profile icon appears in the bottom right corner.
Step 3: Click the gear icon.
Step 4: Then, tap Parental Controls.
Step 5: Tap Restrict viewing.
Step 6: Enter your Amazon account password and sign in, if prompted.
Step 7: Scroll down and tap on the ‘All supported devices’ option. Then tap on the last available rating option.
Once this is done, the Prime Video PIN will be disabled.
How to change PIN with Fire TV Stick
In addition to using the Prime Video mobile and web apps, you can also change your PIN using your Fire TV device. However, this will only work if you remember your previous Prime Video PIN. Here’s how to do it.
Note: Before continuing, make sure parental controls on the Fire TV Stick are enabled.
Step 1: Go to Settings and select Options.
Step 2: When prompted, enter the parental control PIN.
Step 3: Here, select Parental Controls.
Step 4: Scroll down and select Change PIN.
Step 5: Then, enter your previous PIN.
Step 6: Now enter your new PIN twice to change it.
Your Prime Video PIN will now change for all devices. Alternatively, you can completely bypass the Prime Video PIN on your TV by disabling parental controls on the Fire TV Stick.
Tip: Check out this article if you’re having trouble using Prime Video on your Fire TV Stick.
How to fix a Prime Video PIN that won’t reset
While resetting and removing your Prime Video PIN are mostly simple procedures, you may occasionally encounter issues such as PIN reset not working or functionality that is currently unavailable. So let’s see how we can proceed to fix these.
1. Refresh your page
If you’re having issues with Prime Video, such as a webpage timing out or not loading properly, you can try and refresh your page. This will help keep your page information up to date by loading a fresh copy of the page. If it still doesn’t work, wait a few minutes and refresh the page again.
2. Sign out and in
Signing out and then back in will refresh your account information. This can be helpful if you are facing any issues due to your account not logging in properly.
3. Double check the settings
If you’re only having issues on select devices, you should check the parental control settings on your Amazon account. If the device in question is not selected when changing the settings, it may not work as expected.
You can also change the PIN again using the steps above and make sure that the ‘All supported devices’ option is selected.
4. Update the app
If you are facing any issues with the Prime Video mobile app, check to see if the app is up to date. Install any available updates and wait for the app to restart. Then reopen the app and check if the problem is resolved.
If you’re still experiencing any issues, contact Amazon’s customer care team for help.
Prime Video PIN Reset FAQ
1. Can I re-enable my Prime Video PIN after deleting it?
Yes, you can reset your Prime Video PIN once it’s removed. Just go to the profile icon and click on Accounts & Settings. Then scroll down to the View Restrictions section and change the view rating to what you want. This will activate the Prime Video PIN.
2. Will my Prime Video PIN apply to all profiles?
Yes, your Prime Video PIN is automatically applied to all profiles.
3. Why does Amazon Prime Video keep asking for a PIN?
If your Amazon account has parental controls in place, Prime Video will ask for a PIN when you access any restricted content. Just follow the steps outlined above to remove the Prime Video PIN.
Control what your kids watch
Forgetting passwords and PINs is always an annoyance. So we hope this article made it easier for you to reset your Prime Video PIN. This way, you can always control what your kids watch, making their journey into the world of streaming safe.
Categories: How to
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