How to Fix KB5017328 Update Not Installing on Windows 11

Update KB5017328 not working, not installed or downloaded on Windows 11?

Windows released the update on September 13, 2022 (OS Build 22000.978).

The update resolves an issue affecting Microsoft accounts where the web dialog you use to sign in/out may not appear.

It also includes quality improvements to the service stack to ensure that your device can receive and install Microsoft updates.

A known issue in the update is the inability to open XPS with XPS Viewer.

Finally, the date and time in Chile may be affected.

In this guide, you will learn how to troubleshoot installation/download issues for update KB5017328 on Windows 11.

• Fix 1: Run the Update Troubleshooter
• Fix 2: Restart Windows Update and Smart Background Service
• Fix 3: Use Windows 11 Setup Assistant
• Fix 4: Use Microsoft Update Catalog
• Fix 5: Reset Windows Update components
• Fix 6: Using the Media Creation Tool

Fix 1: Run the Update Troubleshooter

1. Open the Windows start menu > Settings.
2. System > Troubleshoot > More Troubleshooter.
3. Windows Update > Run > Restart your PC.

Fix 2: Restart Windows Update and Smart Background Service

1. Search Windows > Services.
2. Windows Update > Startup Type > Automatic > Apply > OK.
3. Select “Restart Service” for “Windows Update”.
4. Smart Background Service > Startup Type > Automatic > Apply > OK.
5. Select “Service Restart” for “Intelligent Streaming Service in the Background”.
6. Restart your PC.

Fix 3: Use Windows 11 Setup Assistant

1. Go to https://www.microsoft.com/en-us/software-download/windows11.
2. Click “Download now”.
3. Run the .exe file > Accept and install.

Fix 4: Use Microsoft Update Catalog

1. Go to https://www.catalog.update.microsoft.com/Home.aspx.
2. Search for “KB5017328”.
3. Download Windows 11 update KB5017328.
4. Restart your PC.

Fix 5: Reset Windows Update components

Copy and paste them into the Notepad application:

SC config Trustedinstaller start=auto net stop bits net stop wuauserv net stop msiser net stop cryptsvc net stop appidsvc Ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old Ren %Systemroot%\System32\catroot2 catroot2.old regsvr32.exe /s atl.dll regsvr32 .exe /s urlmon.dll regsvr32.exe /s mshtml.dll netsh winock reset netsh winock reset proxy rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN dism /Online /Cleanup-image /ScanHealth dism /Online /Cleanup-image /CheckHealth dism /Online /Cleanup-image /RestoreHealth dism /Online /Cleanup-image /StartComponentCleanup Sfc /ScanNow net start bits net start wuauserv net start msiserver net start cryptsvc net start appidsvc

Save the file as “Wufix.bat” > set location as desktop > All files > Save.

Run the file as administrator to restart all Windows update services and restart your PC.

Fix 6: Using the Media Creation Tool

1. Go to https://www.microsoft.com/en-us/software-download/windows11.
2. Click “Download now”.
3. Follow the instructions on the screen.
4. Open the downloaded file.
5. Run the setup file.
6. Follow the on-screen instructions and complete the installation.

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