An Instagram selfie video is used to verify your identity.
It requires you to submit a selfie video of yourself to access your account.
However, you may get an error after completing the selfie video.
An example of an error message you’ll receive is “Sorry, something went wrong”.
Some users report that their screen is blank or the screen is constantly refreshing.
In other cases, the app may crash after you send a selfie video.
As a result, you will not be able to access your account.
Having trouble with Instagram selfie video verification, crashing or not working?
In this guide, you will learn how to fix Instagram selfie video verification error to be able to access your account.
How to fix Instagram selfie video verification error
To fix Instagram selfie video verification error, you can try using another device or enable face recognition on Facebook.
Alternatively, you can try uninstalling Instagram and reinstalling it after 3 days.
Many users are unable to complete selfie videos because Instagram keeps crashing.
In some cases, selfie video verification won’t even show up.
If that’s the case, you need to uninstall Instagram and reinstall it.
That way the Instagram cache will be cleared and it will start in a clear medium.
Therefore, you may not even need to complete selfie video verification anymore.
This is because you will have full access to your Instagram account.
Here are 3 methods to fix selfie video verification error on Instagram.
- Method 1: Use another device to complete selfie video verification
- Method 2: Enable facial recognition on Facebook
- Method 3: Uninstall Instagram and reinstall it 3 days later
Method 1: Use another device to complete selfie video verification
The first method is to use another device to complete the selfie video verification.
If you get an error completing the selfie video, you won’t be able to use your own device.
Errors include “Sorry, something went wrong”, blank/white/black screen, or app crashes.
If you can’t continue to record selfie videos, you need to use someone else’s device.
This can be an iPhone or an Android device.
Once you’ve got hold of someone else’s device, you need to sign in to your Instagram account on that device.
Then, hold the device at eye level and follow the on-screen instructions.
This includes turning your head left, right, and up.
Once done, tap “Send” to submit your selfie video.
If successful, you’ll be logged into your Instagram account.
Method 2: Enable facial recognition on Facebook
The second method is to enable facial recognition on Facebook.
If you’ve linked your Facebook account to your Instagram account, you’ll need to enable facial recognition on Facebook.
Otherwise, selfie videos may not work on Instagram.
First, open the Facebook app on your device.
When you’re on Facebook, tap the menu icon on the bottom navigation bar.
This will open the menu on Facebook.
Scroll down the menu and tap on “Settings & Privacy”.
Next, tap “Settings” to go to your settings.
After tapping on “Settings”, you will go to the settings and privacy page.
On the page you will see many titles.
This includes “Account”, “Preferences”, “Audience and visibility”, etc.
Scroll down until you get to the “Permissions” heading.
Under the “Permissions” heading, you’ll see the “Face Recognition” permission.
Tap “Face Recognition” to open permissions.
After tapping on “Face recognition”, you will see information about the face recognition settings.
The information includes what facial recognition is and how it is used.
In a nutshell, facial recognition is used to find photos and videos of your face.
Plus, it helps protect you and others from impersonation.
Tap “Continue” to move on to the next step.
After you tap “Continue”, you will switch to the face recognition settings.
You should now be able to enable or disable facial recognition.
For selfie videos to work on Instagram, you need to have facial recognition enabled.
Tap “On” to turn on the face recognition setting.
Now that you have enabled facial recognition settings on Facebook, you need to force close the Instagram app.
After you force close the Instagram app, open it again.
Next, you need to try completing the selfie video again.
This time, you will be able to complete the selfie video without any errors.
However, if you still can’t complete it, you need to try to apply the last way to fix the error.
Method 3: Uninstall Instagram and reinstall it 3 days later
The last method is to uninstall and reinstall Instagram after 3 days.
This is the best method to eliminate the need to complete a selfie video.
Many users said they got their Instagram accounts back after uninstalling and reinstalling Instagram after 24 hours to 3 days.
In fact, they don’t even need to complete a selfie video anymore.
When they reinstalled Instagram after 3 days, they were able to log into their account without any errors.
In addition, they no longer need to complete a selfie video to verify their identity.
First, tap and hold the Instagram app, then tap “Delete App.”
After deleting Instagram, you need to wait 3 days.
On day 3, go to the App Store/Google Play Store and reinstall Instagram.
Once you reinstall Instagram, you will be able to log in to your account without having to complete the selfie video!
Conclusion
You need to complete Instagram selfie video verification to verify your identity.
This is because you may have used a third-party application.
If that’s the case, you’ll need to sign out and uninstall any third-party apps you’re using.
This could be an Instagram analytics app or an app that tracks unfollowers.
If you are not using any third party apps, then you may have mistakenly received selfie video verification.
If so, the best you can do is uninstall Instagram and reinstall it after 3 days (via method 3).
After reinstalling Instagram, you will not be prompted to complete the selfie video.
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Source: thpttranhungdao.edu.vn/en/
