Are you getting the “Confirm your information on the app” error on Instagram?
Here is the full error message, “We noticed unusual activity from your account. Confirm your identity from the Instagram app to get back to your account.”
To continue, you need to complete a selfie video to verify your identity.
However, a lot of users are unable to complete the selfie video.
When they try to finish, there will be another error message saying Instagram has stopped.
In other cases, the “Sorry, something went wrong” error may appear.
In this guide, you’ll learn how to fix the “Confirm your info on the app” error on Instagram so you can get your account back.
How to fix “Confirm your information on the app” on Instagram
To fix the “Confirm your information on the app” error on Instagram, you need to complete the selfie video verification.
If you’re having trouble completing, you’ll need to uninstall Instagram and reinstall it in 3 days.
Many users have fixed the error by uninstalling and reinstalling Instagram.
However, you need to reinstall Instagram after a while.
Some users reported that the error disappeared after 24 hours.
However, you should reinstall Instagram 3 days later—just to be on the safe side.
When you uninstall Instagram, the app’s cache is automatically cleared.
Therefore, you don’t need to manually clear Instagram cache.
Here are 3 methods to fix the “Confirm your information on the app” error on Instagram:
- Method 1: Full selfie video
- Method 2: Uninstall Instagram and reinstall it 3 days later
- Method 3: Allow Instagram to access your camera
Method 1: Full selfie video
The first method to fix the “Confirm your information on the app” error on Instagram is to attempt to complete the selfie video verification.
If selfie video verification doesn’t show up, you can try using another device.
For example, you can use your friend’s phone to log into your Instagram account.
To start verifying the selfie video, you need to put your face in the circle.
Second, slowly turn your head to the right.
Make sure to hold the phone at eye level and fully see your face.
Third, slowly turn your head to the left.
Fourth, slowly raise your head.
Finally, you need to slowly turn your head to the right and left again.
If selfie video verification doesn’t work for you, try using another phone or log into Instagram on Safari/Chrome.
After following the on-screen instructions, you will arrive at the “Video Selfie Complete” page.
This means you have completed the selfie video verification.
Click “Send” to send the selfie video.
If successful, your Instagram account will be unlocked and you will be able to use it.
However, many users are getting an error after completing the selfie video.
A common error is “Sorry, something went wrong” and you won’t be able to continue.
If you get an error, you need to use the second method to fix the “Confirm your information on the app” error.
Method 2: Uninstall Instagram and reinstall it 3 days later
If selfie video verification doesn’t work for you then you need to uninstall and reinstall Instagram after 3 days.
First, navigate to the Instagram app.
If you’re using an iPhone, touch and hold the Instagram app.
Next, tap on “Delete App” to remove the Instagram app.
When you delete Instagram, the app’s cache is automatically cleared.
As a result, Instagram will be in a clean state next time you reinstall and open it.
Once you have deleted Instagram, you need to wait 3 days.
After 3 days, open the App Store/Google Play Store, reinstall Instagram and open it.
After that, log in to your Instagram account and the “Confirm your information on the app” error should go away!
According to many users, they got their Instagram accounts back by uninstalling and reinstalling Instagram after 24 hours to 3 days.
However, you should only reinstall Instagram after 3 days to be on the safe side.
Now that you have your Instagram account back, you need to prevent the error from happening again.
To do so, you need to sign out and uninstall any third-party apps you’re using.
Method 3: Allow Instagram to access your camera
The main reason why video verification isn’t working is that you didn’t allow Instagram to access your camera.
If you don’t allow Instagram to access your camera, you will get a blank screen.
Here’s how to allow Instagram to access your camera on your iPhone:
- Open your phone settings.
- Scroll down and tap “Instagram”.
- Enable the “Camera” option.
Once you have enabled the “Camera” option, close the Instagram app and open it again.
When you reopen Instagram, selfie verification will appear.
What is “Confirm Your Information” on Instagram?
You may get a “Confirm your information on the app” error because you used a third-party app.
Therefore, you need to sign out of any third-party apps and uninstall them.
If you’ve linked your Facebook account to your Instagram account, you can try enabling facial recognition on Facebook.
You can do so by opening the Facebook app, navigating to your settings, and tapping “Face Recognition”.
Once you’ve tapped “Face recognition”, you’ll need to enable it if it’s not already on.
In short, the “Confirm your information on the app” error will automatically be removed if you uninstall and reinstall Instagram after 3 days.
If Instagram still prompts you to complete the selfie video but it doesn’t work, you can try logging in to your Instagram account with another device.
This includes a computer or your friend’s phone.
You can also try logging into your Instagram account on a browser (e.g. Safari, Chrome) and try completing the selfie video there.
Conclusion
Instagram needs to confirm your information as a security measure.
This could be because you entered your Instagram login details on a third party app.
If you entered your login details on a third-party app, Instagram may lock your account.
This is because Instagram thinks your account has been compromised.
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Categories: Social Media
Source: thpttranhungdao.edu.vn/en/
