Microsoft Teams provides a seamless way for remote teams to work together. However, encountering the issue of Microsoft Teams consistently showing you as away when you’re actively using it can be quite frustrating. In this article, we will guide you on how to fix Microsoft Teams keep showing away and provide four effective fixes to address this issue.
Before beginning the fixes, it is essential to understand why Microsoft Teams displays you as Away while you’re actively engaging with the platform. There are several possible reasons for this, including inactivity, status settings, network connectivity issues, etc.
Now, let’s proceed with the article to explore the four fixes that can help you address this problem and ensure that Microsoft Teams accurately reflects your presence.
1. Manually Reset Your Status Active on Teams
Instead of waiting for Windows or Mac to update your availability status, you can manually change it if your Teams status is stuck on away. This will keep it running until you manually change it to appear away or offline.
On Windows or Mac
Step 1: Launch Microsoft Team, depending on your operating system.
Note: For demonstration purposes, we are going with Mac.
Step 2: Once launched, click on your profile picture at the top right corner of your screen.
Step 3: Click on the Availability option.
Step 4: In the drop-down menu, select (green) Available.
That’s it. You have set yourself available, allowing others to see you active. If you want to do the same for mobile, continue reading.
On Android or iOS
The steps are the same for both Android and iOS. However, for the sake of demonstration, we will go with Android.
Step 1: Launch Teams on your device, and from the home page, tap on your profile in the top-left corner.
Step 2: In the sidebar, tap Offline or the option below your account name. From the drop-down, select the Available option.
There you have it. You have successfully changed your availability setting and stopped Microsoft Teams from showing away after 5 minutes. If this doesn’t resolve the issue, move to the following method.
Also Read: How to change Microsoft Teams notification sound
2. Check for MS Teams App Updates
Sometimes, it’s not you but a glitch or an app issue that results in Teams showing away when active. Microsoft is quick to make fixes to its enterprise software, including Teams. So, a simple app update would solve the problem.
Let’s begin with updating the Teams desktop app.
On Windows or Mac
Step 1: Press the Windows key on your keyboard, type Microsoft Teams, and click Open.
Note: On Mac, press the ‘Command+Space’ keys, type Teams, and hit Return.
Step 2: Once Teams launches, click the three-dot icon next to the profile picture.
Step 3: From the drop-down menu, click on ‘Check for updates.’
That’s it. Once the update is complete, restart the app, and the issue, such as Teams status stuck on away, should be gone. If you are away from your desktop and facing the same on mobile, continue reading.
On Android or iOS
When it comes to updating Microsoft Teams on an Android or iOS device, there is no in-app option like with Desktop. If you want to update the app, go to the Google Play Store or App Store, depending on whether you are on Android or iOS.
You can check out our explainer to learn how to check if apps need an update on iPhone and Android. If updating the app didn’t resolve the issue, move on to the next method.
3. Set a Status Message on Teams
A handy workaround is to set a status message that your colleagues and manager will see when they message or @mention you. So, even if your Team’s status shows away, your team members know you are available. Let’s begin with the steps for the Teams desktop app.
On Windows or Mac
Step 1: Press the Windows key on your keyboard, type Microsoft Teams, and click Open.
Note: On Mac, press the ‘Command+Space’ keys, type Teams, and hit Return.
Step 2: Once Teams launches, click on your profile picture in the top-right corner.
Step 3: From the drop-down, click ‘Set status message.’
Step 4: In the modal, type your status message in the text section, tick the box next to ‘Show when people message me,’ and click Done.
Note: You can change the default set ‘Clear status message after’ from Today to 1 hour, 4 hours, This Week, or Never.
There you go. You have successfully set your status on Microsoft Teams. If you want to do the same on mobile, continue reading.
On Android or iOS
For demonstration purposes, we will only go over Android. However, the steps are the same for both Android and iOS.
Step 1: Launch the Teams mobile app on your Android or iOS device. Once launched, tap on your profile picture or first-name alphabet icon in the top left corner.
Step 2: From the left pane, tap ‘Set status message.’ On the next screen, type your status message in the text section, toggle ‘Show when people message me,’ and click the tick mark in the top right corner.
That’s about it. You have set yourself a Teams status, letting others know you are available. If none of the methods worked, check out the last method; keep reading.
Also Read: Ways to keep Microsoft Teams status green all the time
4. Use Third-party Apps to Keep the System Available
Using third-party apps or utilities to keep Microsoft Teams available can be a helpful workaround for preventing it from going into an idle or inactive state. We recommend using Move Mouse for Windows and Jiggler for Mac, even though a wide variety of third-party software is available.
By using these apps, you will remain active, and your Microsoft Teams status will not be set to inactive or away. Moreover, you will be able to receive notifications and messages from Teams as long as your computer is awake and active.
It is important to note that these third-party tools are not official solutions and may not be officially supported by Microsoft or other software providers. Be aware of potential compatibility issues as well as security concerns.
If we have missed addressing any of the queries above, check out the FAQ section below.
FAQs on Microsoft Teams Keeps Saying I’m Away, but I’m Not
1. Does the “Away” status affect my availability for incoming calls or messages in Teams?
The Away status may affect how others perceive your availability, but it does not block incoming calls or messages. Your presence status (e.g., Available or Busy) can also influence how others reach out to you.
2. Can screen sharing or active meetings prevent the “Away” status?
Yes, actively participating in screen sharing or meetings in Microsoft Teams can often prevent your status from changing to Away, even if there is no other computer activity.
3. Can my organization enforce or override my status settings?
Depending on your organization’s policies, administrators may be able to enforce certain status settings. Check with your IT department or Teams administrators for specific policies.
Fix Teams Status Error
Now that you know how to fix Microsoft Teams keeps showing away, you can fix the issue and enhance your overall Microsoft Teams experience. You may also want to read how to schedule a meeting in Microsoft Teams.
Categories: How to
Source: thpttranhungdao.edu.vn/en/
