A Snapstreak or Snapchat record happens when you and your friend take pictures of each other for 3 days in a row.
The number next to the flame emoji shows the number of days you have achieved the achievement.
If you’ve been romantically involved with your friend for a long time, you need to maintain it.
Otherwise, you will lose the achievement and the number next to the flame emoji will disappear.
But what if you accidentally lose your Snapchat thread?
Or maybe you lost your internet connection right before your streak ended so you couldn’t send snapshots.
If that’s the case, you’ll need to contact Snapchat support for help.
In this guide, you will learn how to get, recover, or recover your Snapchat thread.
How to get your Snapchat thread back
To restore your Snapchat thread, you need to contact Snapchat support.
You can do so by visiting Snapchat’s support website and selecting the “Contact Us” button.
After you have selected the “Contact Us” button, you will come to the “Contact Us” page.
On this page, you need to select the problem you are having.
Since you’ve lost your Snapchat thread, select the option “I’ve lost my Snapstreak”.
You will then be able to complete a form to send to Snapchat support.
In the form, you need to provide contact information and a description of your problem.
After submitting the form, you need to wait for Snapchat’s response.
If successful, Snapchat support will recover your record.
Here’s how to get your Snapchat thread back:
- Contact Snapchat Support
- Select “I lost my Snapstreak”
- Explain your problem and submit the form
1. Contact Snapchat Support
The first step is to contact Snapchat support for help.
This is because you won’t be able to recover your Snapchat thread yourself.
To contact Snapchat support, you need to visit the Snapchat support website.
First, go to Google and search for “Snapchat Support”.
Then click on the first result that says “Snapchat Support”.
Alternatively, you can access the Snapchat support website using this link: https://support.snapchat.com/.
After visiting the Snapchat Support website, you will see a variety of topics.
There are many themes that you can choose from.
This includes “Using Snapchat”, “Snapstreaks”, “My Account Hacked” and others.
You can also select “SHOW MORE” to display more topics.
Since you’re looking to get your Snapchat thread back, you need to contact Snapchat support.
At the bottom of the topic, you will see a “Contact Us” button.
Tap the “Contact Us” button to contact Snapchat support.
2. Select “I lost my Snapstreak”
After you tap on “Contact Us”, you will arrive at the “Contact Us” page.
On the “Contact Us” page, you will see many options under “How can we help you?” title.
First, you need to choose the topic you need help with.
There are many topics you can choose from including “I can’t access my account”, “Report a safety concern”, “I have a privacy question”, etc.
Since you are looking to recover your Snapchat thread, select the option “I lost my Snapstreak”.
After you have selected the “I lost my Snapstreak” option, a description box will open.
The description tells you that you and your friend must send snaps to each other every 24 hours for your Snapstreak to continue working.
If you lose your record, you can complete the form so Snapchat support can review it.
Scroll down the page to continue to the form.
After scrolling down the page, you will see a form.
The form has many fields that you need to complete.
First, enter your Snapchat username in the “Username” field.
Alternatively, you can write “none”.
Second, enter your email address in the “Email” field.
Make sure to enter the email address associated with your Snapchat account.
In other words, you need to enter the email address you used to create your Snapchat account.
Third, enter your mobile number in the “Mobile number” field.
When you enter your mobile phone number, you also need to enter your country code.
Forthy, enter your device in the “Device” field.
Include the make, model, and model series of your device.
Fifth, enter your friend’s username in the “Friend’s username” field.
Remember that you can only enter one of your friend’s usernames per submission.
Next, enter the date you lost your Snapstreak in the “When did you start having this problem” field.
Finally, enter the number of days your Snapstreak lasts in the “How long does your Snapstreak take before it expires?” section. field.
When you enter the number of days, be sure to use only numbers (e.g. 65).
3. Explain your problem and submit the form
Once you’ve entered the number of days your Snapstreak lasts, scroll down the form.
Under “How long has your Snaptreak expired?” field, you will see “Do you see the ⏳ icon?” Drop the box.
The hourglass indicates that your Snapstreak is coming to an end.
Select “Yes” if you see an hourglass icon.
Otherwise, if you don’t see the hourglass icon, select “No”.
Next, you need to explain your problem in the “What should we know?” section. field.
Under “What information should we know?” school, explain that you recently lost your record on Snapchat and the reason behind it.
Here’s an example of a description, “Hi Snapchat, I recently lost my Snapstreak due to connectivity issues. I was going to send a snap just before my Snapstreak expired, but I lost my connection so I couldn’t send it.”
Then, end the description with a call to action like, “I need help getting back in shape, thanks!”.
Once you’ve completed the form, select the “Submit” button to submit it to Snapchat support.
After submitting the form, you need to wait for Snapchat’s response.
Snapchat will usually take 1 to 3 business days to get back to you.
They will send you a response to the email address you provided.
Therefore, you need to check your email periodically for Snapchat’s response.
If successful, Snapchat will restore your sequence of achievements (as well as those of your friends) and you’ll be able to see the flame emoji again (as well as the number next to it).
Conclusion
When you have a problem on Snapchat, you should try to fix it yourself first.
The Snapchat support site has a variety of themes you can choose from.
This includes “Using Snapchat”, “Snapstreaks”, “My Account Hacked” and others.
After you visit the Snapchat support site, select the topic you need help with.
After you select a topic you need help with, you’ll see a ton of articles on that topic.
Choose the article that is most relevant to your issue and follow its instructions.
However, if your problem is too complicated, you need to contact Snapchat support for help.
You can do so by selecting the “Contact Us” button on the Snapchat support website.
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Categories: Social Media
Source: thpttranhungdao.edu.vn/en/
