Did you receive the error code NP-34958-9 on your PlayStation 4?
This is the first part of the error, “An error occurred”.
The error code occurs when you try to play a digital game on PS4.
This can also happen when you try to activate or deactivate My PlayStation in “Main” mode.
If you try to play a game you’ve purchased, you may also receive a “Content can’t be used” message.
It persists even if you have internet access and the PlayStation Store.
In this guide, you will learn how to fix error NP-34958-9 (an error occurred) on PS4 or PlayStation Network (PSN).
How to fix error code NP-34958-9 on PS4
To fix NP-34958-9 on PS4, you can try changing primary DNS to 1.1.1.1 and secondary DNS to 1.0.0.1.
You can also try using a mobile hotspot or deactivate all consoles associated with your account.
Fix 1: Change your DNS
- PS4’s settings menu > Network > Set up an Internet connection.
- Choose Wi-Fi or LAN, depending on your connection type.
- IP address settings: Custom.
- DHCP Server Name: Not specified.
- DNS settings: Manual.
- Primary DNS: 1.1.1.1.
- Secondary DNS: 1.0.0.1.
Tip: If the above DNS doesn’t work, try setting 8.8.8.8 as primary DNS and 8.8.4.4 as secondary DNS.
Fix 2: Connect to your mobile hotspot
- Turn on your mobile hotspot (on iOS/Android).
- PS4’s settings menu > Network > Set up an Internet connection.
- Select “Use Wi-Fi” and choose your mobile hotspot name.
- Settings > Account Management > Activate as your primary PS4.
- Reconnect to your previous Wi-Fi.
Tip: Once you’re connected to your phone’s hotspot, wait a while and then activate PlayStation as the primary system and you can play the game again (you can reconnect to Wi-Fi later) .
Fix 3: Disable all dashboards associated with your account
- Go to the PlayStation website and sign in to your account.
- Click on your profile picture > Account Settings > Device Management.
- Select “PlayStation Console” and select “Deactivate All Devices”.
- Go back to your PS4 > Settings > Account Management > Activate as your primary PS4.
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Categories: How to
Source: thpttranhungdao.edu.vn/en/
