Started as a book marketplace, Amazon today has almost every product. It also offers a wide range of services and features. But what if you have problems using an Amazon product or service? Is there any way you can contact Amazon Customer Service? Read on to know.
Using the methods mentioned below, you may contact Amazon Customer Service for various reasons. Maybe you haven’t received your order or the order you received is defective. Additionally, customer service representatives can also answer questions regarding other Amazon products and services. On that note, let’s get straight to it.
Note: Before you begin, make sure you’re signed in to your Amazon account.
1. Contact using Amazon Support Page
The Amazon support page has a number of resources that can help with your problems and questions about any Amazon product or service. So, follow the steps below to access the Amazon support page on the Amazon mobile and desktop apps. Then use the menu options, chat with an associate, or request a callback.
On the web browser
Step 1: Open the Amazon Customer Service page.
Step 2: Click on any help topic, as appropriate. Or, if you want to get support via chat or call, click Something else.
Step 3: Click on ‘I need more help’. This will redirect you to Amazon’s Contact Us page.
Step 4: If you want to request a call back, go to the ‘Request a call’ section and click ‘Request a call now’.
Step 5: Enter a mobile number you can contact with the appropriate country code and click ‘Call me now’.
Step 6: However, if you cannot receive the call, use the chat help feature. On Amazon’s Contact Us page, go to the ‘Chat with us’ section and click ‘Start Chat Now’.
Step 7: When the chat window opens, click on the autoresponder to get started.
If you are unable to resolve your query using automated options, you will be given the option to chat with an Amazon associate. This chat window will remain open for 24 hours, giving you plenty of time to try and resolve your issues.
On the Amazon mobile app
Step 1: Open the Amazon mobile app.
Step 2: Here, tap on the hamburger icon in the bottom right corner.
Step 3: On this page, scroll down and tap on Customer Service.
Step 4: Here, use the available Quick Link to solve your current problem.
However, if the query is not available, you can also use chat support or request a callback for the same query using the Amazon mobile app. This is the way.
Use chat support
Step 1: On the Amazon Customer Service page, scroll down and tap ‘Chat with us’.
Step 2: Once the chat window opens, you can use the autoresponse to find the order or service you have questions about.
Additionally, if the right resolution options aren’t available, Amazon will help you contact one of their associates to try and resolve your query. However, if you want to talk to someone, follow the steps below to request a call back.
Use callback service
Step 1: Visit the Amazon Customer Service page using the methods mentioned above and tap ‘Talk to us’.
Step 2: Here, select an order from the list or tap on an Amazon-related service. For demonstration purposes, we will use Amazon orders.
Step 3: Here, click on the query related to your order.
Step 4: Again, select your problem from the list.
Step 5: Here, tap on ‘Continue Customer Service’.
Step 6: Go down and select the country where your phone number is registered.
Step 7: Then enter the mobile number you want to receive callbacks. This is not your registered mobile number.
Step 8: When the option is available, tap on ‘Call me now’.
Wait a few seconds and you should get a call back from Amazon. When you hear an agent pick up the phone from the other side, state your problem in as much detail as possible to get a quick resolution.
Also read: How to cancel an order on Amazon
2. Contact Amazon via Email
If you are not satisfied with any of the customer service solutions previously provided or would like to escalate the problem, please email Amazon Customer Service. You can also use this service if you have a question regarding a product or service on Amazon.
To continue with it, send an email to [email protected]preferably from your registered email ID.
Try to describe your problem or query in as much detail as possible and, if possible, include relevant images. An Amazon agent will get back to you with a resolution or request further details regarding the issue.
3. Call Amazon Customer Service
If you don’t want the hassle of requesting a callback, you can also call Amazon customer service directly. Using the phone number registered with Amazon, dial 1-888-280-4331 and hit call. This number is available all days, 24×7. Once the call connects, you can get a robot menu.
However, if your query remains unresolved, Amazon will connect you with one of their associates.
If you are tech-savvy and want to contact Amazon via social media, you can use Amazon’s official page and Amazon Help to contact their support team. Once this is done, the respective teams will contact you and ask you for more information, mainly via direct message.
- On Twitter: @AmazonHelp
- On Instagram: @Amazon
- On Facebook: https://www.facebook.com/Amazon/
While you can share details about your issue or query, make sure that no personal information is shared, especially if you’re posting it publicly.
FAQ for Contacting Amazon Customer Service
1. Can you remove the card from Amazon?
Open Amazon on any web browser and click ‘Accounts & Lists’. Here, click Your Payment. Find the card you want to remove and click Edit > Remove from Wallet > Remove. This will display a message that the card has been removed from your Amazon account.
2. Can you contact a person directly when contacting Amazon Customer Support?
Typically, Amazon support numbers have a robotic IVR menu that helps them assess the problem and reroute calls accordingly. However, if you require a callback from Amazon, you can contact an Amazon Customer Support representative directly.
3. What to do if your Amazon package is missing?
If your package shows as delivered but you never received it, contact Amazon Customer Support using the methods above. However, before contacting Amazon, you may want to double-check the address on your order and check with your neighbors.
Get help on Amazon
As Amazon’s logo suggests, from A to Z, it’s literally all products available. So it’s not surprising that sometimes users may encounter problems or have questions related to them. With that in mind, we hope that this article helped you get in touch with the Amazon Customer Service team.
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