If you’re an Amazon user, you may encounter mistakes or change your mind after placing an order. Canceling an order on Amazon is easy and saves you money, time, and frustration. In this article, we’ll show you how to cancel an Amazon order from both PC and mobile.
Depending on your demographics, Amazon has different rules and policies for order cancellation and refund processing. But in general, cancellations are allowed before the order is shipped. If the order is shipped, you can refuse to ship or return it before the due date. And most importantly, refunds are usually processed within 2-4 business days. With that, let’s start with the article.
How to cancel a physical order on Amazon using a PC
Amazon’s desktop version allows you to view process-related options from a full perspective. The steps seem complicated, but they are not. Let’s guide you through the steps.
Step 1: Visit Amazon from your preferred browser and sign in with your credentials.
Step 2: Click the ‘Returns & Orders’ tab in the top right corner.
You will be redirected to the Orders page.
Step 3: Scroll, find the order you want to cancel and press the Cancel button.
Note: If you don’t see the Cancel Item button, your item has most likely shipped and the only way to cancel is to order a return or exchange it with Amazon’s customer support team.
Step 4: Under ‘Are you sure you want to cancel this order?’, select a reason for cancellation from the drop-down menu.
Step 5: Now click ‘Discard selected items in this order.’
Your go. Your order has been cancelled. You will receive an email from Amazon confirming this. Keep reading if you can’t access your PC and want to cancel using the Amazon Mobile app.
How to cancel an order on the Amazon app for Android or iOS
The entire process of canceling orders from the Amazon app has been improved and simplified. Let’s show you how.
Step 1: Open the Amazon app and go to the Me tab at the bottom.
Step 2: Select your Orders option.
Step 3: Select the order you want to cancel. It will take you to the list of orders you have placed on Amazon.
Step 4: Now, tap Cancel Order.
Step 5: In the Cancellation request section, select a cancellation reason (optional) from the drop-down menu.
Step 6: Select Request Cancellation.
Your go. You quickly canceled your Amazon order from the mobile app. If you don’t want to cancel your physical order but want to cancel your digital order, keep reading.
How to cancel a digital order on Amazon
Canceling digital orders is much easier than canceling physical orders. The steps are the same for both the desktop and the app; however, for ease of understanding, we have divided it into two parts. Let’s get started.
On PC
Step 1: Open Amazon in your favorite browser.
Step 2: Hover over ‘Accounts & Lists’ and select ‘Members & Subscriptions’.
You will go directly to your ‘Members & Subscriptions’ page. Here you’ll see a list of Amazon digital products like Prime Video and Audible that you use or subscribe to.
Step 3: Select the digital order you want to cancel and click its Install button.
Note: For the demonstration, we will use Audible cancellation.
Step 4: In the Sound Settings page, under ‘Member Options & Help’, click Cancel Membership.
Step 5: Now, log in to your digital account to verify your identity.
Note: In our case it was the Audible login page.
Follow the steps outlined in Audible and remove the subscription. Thus, you have successfully canceled your digital order on Amazon. Want to know how to access the same settings on the Amazon mobile app? Continue reading.
On the Amazon mobile app
Step 1: Open the Amazon app and go to the Me tab from the bottom.
Step 2: Go to your Account bubble option.
Step 3: Scroll down and select ‘Members & Subscriptions.’ You will see all your digital purchases listed.
Step 4: Select the digital product you want to cancel and tap on its settings.
Note: For the demonstration, we will cancel the Audible account.
Step 5: In the Sound settings screen, under ‘Member Options & Help’, click Cancel Membership.
You will be taken to the Audible login page on the web. Follow the steps outlined in Audible and remove the subscription.
Your go. You canceled your digital subscription from Amazon quickly and efficiently. If you have any questions, check out the FAQ section below.
FAQ about Canceling an order on Amazon
1. Can I cancel the product after it has been shipped?
It depends on the circumstances and policies of the particular seller and Amazon. Generally, once an item has been shipped, the buyer cannot cancel the item directly. However, the customer can refuse to deliver or return the item for a refund after receiving the item.
2. Does Amazon give you your money back if you cancel your order?
In the event that you cancel your order on Amazon before it has been shipped, Amazon will refund the full amount to your original payment method. Usually, refunds will be processed within a few days.
Enjoy Shopping
Knowing how to cancel an order on Amazon will allow you to initiate a refund if needed. All that said, it’s important to note that cancellation and refund policies and rules on Amazon can vary depending on the seller, product, or circumstances.
So, carefully review the seller’s policies and guidelines before placing an order. You may also want to read how to get and print receipts from Amazon.
Categories: How to
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