With remote work at the heart of most individuals and organizations, remote collaboration tools are in high demand. Quick Assist happens to be a remote tool that Windows 10 users may find useful. Microsoft introduced Express Assist in 2016 with the launch of Windows 10.
The main purpose of this feature is to allow users to provide and receive support remotely. Therefore, the use of this feature requires a Provider (someone supporting PC rendering) and a Receiver (other PC-enabled recipient).
Difference between Windows Express and Remote Support
The functionality of Quick Assist is quite similar to the Windows Remote Assistance feature available on previous versions of Windows. However, both features differ in the following ways:
Quick support
Quick Assist Features:
- Only available on Windows 10.
- Microsoft account login required.
- Is cloud-based.
- Requires an outbound connection from the Donor’s PC to the Microsoft server and a separate connection from the Microsoft server to the Recipient’s PC.
- The user can suspend the support session.
Windows Remote Support
Windows Remote Assistance Features:
- Available on Windows XP and later versions.
- No Microsoft account login required.
- Based on Remote Desktop technology.
- Connection can be via Local Area Network or Internet.
- The user can only end and cannot suspend the support session.
System requirements to use Quick Assist
To use Quick Assist, the user’s system must meet the following requirements:
- Windows 10 operating system using version 1607 or later. Version 1607 was released in 2016.
- Microsoft user account.
- Internet connection.
If the system requirements for using Quick Assist are met, then you can follow the steps below to use it:
Access Quick Support
The first step to using Quick Assist is to access or launch the app. Follow these steps to launch Quick Assist on your computer:
Step 1: In the search box next to the Windows icon, enter the Quick Assist query.
Step 2: Click Open or press Enter key on your keyboard.
There is another way to access Quick Assist.
Step 1: Click the Start button in the bottom left corner of the screen.
Step 2: Move to the folder named Windows Accessories.
Step 3: Click Quick Assist to launch the application.
Using one of the steps mentioned above will launch the app and you can move on to providing or requesting support.
Support
In this case, you are supporting another individual through a remote connection. Here’s how you can use Quick Assist to do this:
Step 1: After launching Quick Support and under the Support label, select Help others.
Step 2: Sign in with your Microsoft account details.
Step 3: The application will generate a security code. Share this six-digit code with the requesting party before the timer expires (10 minutes).
Step 4: After the other party enters the code, you will see two options: Full Control or View Screen. Choosing the latter means you can’t do any work on the other party’s PC while the former lets you navigate the other party’s PC.
Step 5: Select Continue after selecting an option.
Depending on the selected option, after the other party (Recipient) grants you permission from their side, you will be able to view their screen or take full control of their PC.
Require to be supported
On Quick Support, a support request asks the user to select Get Support. Follow these steps if you need to get remote support:
Step 1: After launching Quick Support, select the Get Support label.
Step 2: Enter the six-digit code provided by the Giver (helper).
Step 3: Click on Share Screen.
Step 4: Once the connection is established, your helper will see your screen but not be allowed to work. Click Allow in the next window that appears on your desktop to allow others to work on your PC.
It’s important to note that Quick Assist is not voice-activated. However, on Quick Assist, users can communicate by sending messages on the Conversion Guide or using the Annotate function to mark areas that need attention. Another option is to have a phone call.
Use Windows 7 Remote Assistance
That’s how to use Quick Assist on Windows 10. You can now provide support to friends, family members, and associates via a remote connection. However, if your system is not running on Windows 10 operating system, you may consider using Windows Remote Assistance, which runs on previous versions of Windows.
Categories: How to
Source: thpttranhungdao.edu.vn/en/
