Whether you are migrating from another operating system or just a casual Windows user, you may have encountered some common but unforeseen problems. However, Windows can effectively help you get rid of some of these with built-in options. Wondering how that works? In this article, we will show you how to get help in Windows.
Common issues can be anything from not working sound to not working properly. Before moving on to customer support, dig deeper into the various built-in troubleshooting options on Windows quickly.
Note: All the steps in this article work for both Windows 10 and Windows 11
- 1 1. Launch the Get Help app on Windows
- 2 2. Use the Get Started app
- 3 3. Use the Troubleshooter
- 4 4. Use Windows Search to Get Help
- 5 5. Get help in Windows with Quick Help
- 6 6. Use social media to get help
- 7 7. Contact Microsoft Support for help
- 8 FAQ about How to get help in Windows
- 9 Round-the-clock Windows help
1. Launch the Get Help app on Windows
One of the fastest ways to contact Windows help is to press the F1 key on your keyboard, allowing Microsoft Edge to show you the path to open the built-in free app called Get Help on PC your. Instead of circling a larger radius, follow the steps to quickly open the Get Help app.
Step 1: Press the Windows key, type help in the search bar, and then press Enter.
Step 2: In the Get Help app, you can search for your problem to get results that might solve your problem.
Example: Set up a scanner in Windows.
Alternatively, you can contact Windows Support via chat, email, or phone for help. Follow up.
Step 3: Tap the Contact Support button in the bottom left corner.
Step 4: Under Products and services, click the drop-down menu.
Step 5: Select Windows.
Step 6: In Catalog, select Microsoft Accessories.
Step 7: Finally, tap Confirm.
You will have two options to choose from: ‘Chat with a support agent in your web browser’ or ‘give your phone number and a support agent will call you’. Select any option and proceed with the problem solving.
2. Use the Get Started app
If you recently upgraded from Windows 10 to Windows 11, you may have noticed the Get Started app that Microsoft has included to demonstrate everything new in Windows 11. You can use it to get help in Windows 11. This is how you can access the application.
Step 1: Press the Windows key, type Get Started in the search bar, and press Enter.
Step 2: Now, click Start and Windows will take you through all the settings to customize your experience.
Go through all the settings and choose to enable or disable them based on your requirements. We strongly recommend that you enable the ‘Get tips and recommendations as I use Windows’ option. Follow instructions.
Step 3: Press ‘Windows Key + I’ to open the Settings app. Select System in the sidebar and go to Notifications.
Step 4: Scroll down and click Additional Settings. Enable the checkbox next to ‘Get tips and recommendations when using Windows.’
3. Use the Troubleshooter
There are several troubleshooting options available in Windows, from resolving keyboard problems to updating display drivers. So, if you run into some basic problems, these troubleshooters will be of great help. Here’s how to find them. The troubleshooter sometimes behaves strangely and doesn’t work, this needs to be fixed. So check out the 5 best ways to fix the troubleshooter.
Step 1: Press the Windows key, type Troubleshooting settings, and press Enter.
Step 2: Click More Troubleshooter.
Step 3: You’ll land on a page full of dedicated troubleshooters. Based on the issue you are having, run the troubleshooter and resolve the issue.
This will give you the help you need in Windows. However, the Troubleshooter sometimes behaves strangely or doesn’t work at all. If you’re having a similar problem, check out these best ways to fix the troubleshooter.
4. Use Windows Search to Get Help
Windows Search has improved a lot in recent years. You can search internal and external files (online) from your PC. Also, if you run into any problems, a general search query on the search tab will take you to the corresponding Settings page, which contains a Bing-sourced solution. The following steps will guide you through the process.
Step 1: Press the Windows key and enter your query.
Example: ‘Wi-fi not connecting’
Step 2: In the ‘Search the web’ section, click ‘Open results in a browser.’
The solution will be available on Bing with an easy-to-access link to the Settings page. However, sometimes Windows Search becomes slow. You can check out these top ways to fix Slow Search on Windows 11.
It’s a great way to integrate all products and solve user problems. Furthermore, you can go directly to the support page to get help with common Windows problems.
5. Get help in Windows with Quick Help
With Windows 10/11, there is a new tool called Quick Assist. With this tool, you can give your tech support or friends access so they can operate your PC remotely and solve your PC problems. The following steps will guide you to find and use it.
Step 1: Click the Windows icon, type Quick Assist, and then press Enter.
Step 2: You will find two options: Get Support and Support. Click Get Support.
You need to enter the security code that you receive from the other end of the line (support group or friend) whenever you receive support.
To help, you’ll need to sign in and generate a security code that you can share with someone looking for help. Your code will only be valid for 10 minutes to connect to another system.
You can resolve your issue using social media without contacting Microsoft Support directly or disclosing your personal information. You can tweet your issue to @microsofthelps on Twitter. The support team will return with a solution.
In regards to privacy concerns, this conversation may take place in the inbox. However, if you are tweeting it for Microsoft to see and address concerns, you can set who can reply to your Tweet.
Alternatively, you can post your question on the r/windowsHelp Reddit community (link attached below). However, this Reddit community is not run by Microsoft. So, test the solutions provided by community members with a grain of salt.
7. Contact Microsoft Support for help
If none of the suggestions above work, this is your last resort. You must contact Microsoft Support for help with your Windows problem, and there are different ways to do this.
I. Use the Contact Us page
You can contact Microsoft customer support using their Contact Us page.
Step 1: Visit Microsoft’s Contact Us page using the link below.
Step 2: Under “Select the product you need help with,” click the product you’re having trouble with, such as Office.
Step 3: Choose between ‘Get Home Support’ and ‘Get Business Support.’
If you select ‘Get Home Support’ it will activate the Get Help app in which you can search for your problem and move on, as mentioned in the first steps of this article.
If you select ‘Get support for business’, you’ll need to be a Microsoft 365 admin. You’ll need to sign in and contact Microsoft support.
B. Contact Microsoft Support
Want to have a direct call with a Microsoft representative to resolve your issue? You can ask the support team to call your number and provide instructions to resolve your issue. Follow the steps below.
Step 1: Go to the ‘Contact Microsoft Support’ page using the link below. This page is the web version of the Get Help app.
Step 2: Enter your query such as ‘how to change display settings in Windows’ and click Get help.
Step 3: Follow the step-by-step instructions and if that doesn’t work, click Contact Support.
Step 4: Select your ‘Products and Services’ category and click Confirm.
Step 5: If you see ‘call me currently unavailable’, click ‘Chat with support in your web browser.’
Step 6: Check your email and click Confirm.
If you’re a business user, you can call Microsoft support directly through Global Customer Service numbers.
Select your region from the drop-down menu and contact us directly.
C. Microsoft Experience Center Support
This is also known as the Microsoft Answer Desk and serves Surface and Xbox devices during the warranty period. So, if you own a Surface product that’s under warranty and have a problem, you can make an appointment online and offline for quick help, fix, and repair.
FAQ about How to get help in Windows
1. Can I delete the Get Help application on Windows?
Are not. The Microsoft Get Help app is different from the other bundled apps, and it cannot be uninstalled via the Apps & Features menu, nor can you use the Search function to do so.
2. How do I get help with Windows updates?
You can go to Windows Settings > Windows Update > scroll down to find Get help.
3. Where is the Microsoft word help button?
Open Microsoft Word and press the F1 key on your keyboard to open Word help.
Round-the-clock Windows help
Windows is a vast operating system that requires a supporting application, which is included by default in all the latest versions of Windows. Usually, the troubleshooting settings will solve the problem. How do you solve your problem? Do you use troubleshooting or do you prefer to contact Windows Support directly? Let us know in the comments section below.
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