You can use ChatGPT in any browser—Chrome, Firefox, Microsoft Edge, etc.
However, if you have an antivirus or VPN program, it may conflict with ChatGPT.
One popular antivirus program that conflicts with the service is Kaspersky Antivirus.
One popular VPN that conflicts with the service is NordVPN.
In this guide, you will learn how to fix “An error has occurred. If this issue persists, please contact us through our help center at help.openai.com” in ChatGPT.
- Why does an error occur in ChatGPT?
- How to fix “An error has occurred. If this issue persists, please contact us through our help center at help.openai.com.”
Why does an error occur in ChatGPT?
An error occurred in ChatGPT due to VPN or anti-virus program.
If you are using NordVPN, the “Threat Protection” feature will cause an error in ChatGPT.
If you are using an anti-virus program such as Kaspersky, it may block the program’s access to some system resources or interfere with its network connections.
As a result, ChatGPT may not function properly or may not be able to access the data and resources needed to generate a response.
How to fix “An error has occurred. If this issue persists, please contact us through our help center at help.openai.com.”
To fix “An error has occurred. If this issue persists, please contact us through our help center at help.openai.com”, you need to disable Threat Protection in NordVPN.
If you are using Kaspersky Antivirus, you need to temporarily disable it.
You can also try using another browser like Chrome, Firefox or Microsoft Edge.
Fix 1: Turn off Threat Protection in NordVPN
- If you have NordVPN, select “Threat Protection” and turn off “Web Protection”.
- If the problem persists, select “Connect” and change “VPN Protocol” to “OpenVPN”.
- If you have a VPN or other web-based protection, try disabling them.
Fix 2: Disable Kaspersky Antivirus
- In the context menu of the application icon located in the notification area on the taskbar, select the item “Pause protection”.
- In the Pause Protection window, select “Pause”.
- Click the “Pause Protection” button and confirm your choice in the window that opens.
Fix 3: Use another browser
- Chrome: https://www.google.com/intl/en_us/chrome/.
- Firefox: https://www.mozilla.org/en-US/firefox/new/.
- Microsoft Edge: https://www.microsoft.com/en-us/edge/download.
- Brave: https://brave.com/.
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Categories: How to
Source: thpttranhungdao.edu.vn/en/
